SephoraReviews of sephora.com

Servizio sopracciglia Benefit. Il risultato non è affatto quello che mi avevano descritto. Hanno nettamente peggiorato la forma delle mie sopracciglia (danno a lungo termine) e fatto una banale tintura come fa qualsiasi estetista e che io NON volevo. Tra l'altro colore sicurissimo, quasi nero, quando io sono castana chiara. Trucco pessimo, avevo un appuntamento importante e mi sono vergognata. Nessuno ha fatto niente per rimediare alla mia insoddisfazione. PESSIMO.

Come on Sephora, you know that you can do better. Poor return experience. Sephora has a tablet for customers to log into their account, but they won’t accept the digital order record on the account and or an email order confirmation as proof of payment. I waited in line for over 25 minutes under the impression that Sephora would accept my online order in the store. The return was for an order of unopened products, that were received less than 10 day’s earlier. The representative at the register said they wouldn’t accept a return for a new sealed tube of mascara because their particular store didn’t carry it. They did offer to accept the other two items for a partial refund. I paid using a debit card and had the same card with me during the return. Sephora has the technology to scan your skin, match your foundation, and send the names all of the products you try in the store directly to your Rouge account. This is the same account that shows all of your previous order records including order number and amount paid. If they can log into your account to sell you products, logistic would suggest that they could offer the same convenience for a return. I went home with the products, requested a return authorization for all three products. The authization was approved, I shipped the item the following day and gave it directly to my mail carrier. After 5-7 days of tracking my return order using the provided customer tracking information, there was no record showing that the order was received by my local post office. I called customer service and there was a very poor connection. The representative had what may be a moderately thick South Asian accent. He was courteous, but as a native English speaker, I found it difficult to understand him. He said that my order had been accepted and that a refund will be issued three weeks from the day it arrives. The website suggests that refunds will be processed in 2-3 days and then it may take longer for it to post to your account. This was a cumbersome, inefficient and unnecessarily difficult experience. Sephora, please be ethical. If customers pay $30 or more for a .05 oz product, there is more than enough of a markup to offer a pleasant experience.

I visited Sephora by Borogh Hall in Brooklyn a few weeks ago. I initially went in to buy foundation, but could not find any help so wound up in the perfume section. The young man who helped me was EXTREMELY nice and I got a nice fragrance. So I go back to find eyeshadow. The color I wanted was not there. A sales person did EVENTUALLY help me look. However, he just said, go on-line and order it and ran off. Didn't ask if I needed further help. Then I circled for 30 minutes, trying to find foundation. I noticed the more makeup customers were ALREADY wearing, the faster service they received. I was very sad and disappointed. I did not find any foundation. I will not be going back there.

I've purchased twice off this site. The first time was fine but my most recent order which I paid for over a week ago, has still not arrived. You'd think paying $166 NZD your package would be a priority. It states it's been shipped since Monday.. cannot contact them. I just want my things or my money back!!!

Problem with site, payment can't go through, customer service not responding

Très bonne cliente Sephora, j'ai commandé un rouge à lèvres (pas donné) que j'ai reçu cassé, cela fait plus de 2 semaines, aucune réponse du services clients, aucun dédommagement ! Déçue...

After looking everywhere in the Uk for my Holy grail product, I was disappointed to find it had sold out everywhere, so as a last result I had to look into having it shipped internationally. I found this company and although I was paying an extra £10 I went ahead and purchased. What a mistake!! I set up an account and went through to billing and wallah, I had purchased my holy grail. I was sitting with anticipation for the confirmation email, and no such luck. I waited a couple of hours, then tried to log in to my account but it was saying that my email address wasn't recognised. I emailed customer service asking them to resolve the issue and they got back to me 2 days later. since then, the log in details have been amended however my order still hasn't been shipped and this is now the fifth day in. Avoid if you're in the uk!!

I shop at Sephora a lot since I'm a beauty junkie. What I really dislike about Sephora is the disparity to their online Canadian customers. They charge duty taxes when you shop online but don't reimburse the customer for this when you return the item in store with your packing slip receipt. They say the packing slip is all you need for relevant payment information which is not true. Sephora conveniently omits what they charged for duty so you have to prove what was actually paid with separate credit card receipts on top of your packing slip. Most of the time the in store staff have no idea how to refund the extra amount paid for duty. This is a separate tax from the provincial sales taxes and it's such a huge hassle and a rip off. At least 1/4 of the time, shipped items are damaged or incorrect which just adds to the frustration of the above mentioned. Lastly, the points earned do not match your purchase either. You earn less points online than you do in store, but if you return in store then they take off more than they gave you! Sephora, your international customers are equally important; fix these issues please or I will shop elsewhere.