SephoraReviews of sephora.com

Ich habe eine Bestellung von Sephora erhalten, welche ich zurücksenden wollte. Leider ist in meinem Benutzerkonto verbucht worden, dass das Paket noch auf dem Lieferweg ist. Aus diesem Grund konnte ich kein Rücksendeetikett anfordern. Infolgedessen habe ich mindestens sechs Mails an den Sephora Kundensupport gesendet, sodass diese mir ein Rücksendeetikett zur Verfügung stellen. Nach über zwei Monaten ist immer noch nichts passiert und die Bestellung liegt noch bei mir. Ich bin sehr unzufrieden mit dem Kundenservice und werde definitiv nichts mehr hier bestellen.

Fruktansvärt dåligt om man ska skicka paket i retur, man står själv för frakten som går på ca 150kr!!! Dom hämtar inte ut paketen i retur utan de begär ÄVEN att man ska välja direktleverans till detta lata oprofessionella företaget! Rekommenderas absolut INTE!

They're just very uncooperative. I told them to send back an order I had made because it was shipped to the wrong address. They systamatically refused. I deadass sent 10 emails to them regarding this issue and at the 10th attempt only, a woman said she could send an item if it was in stock. However, the item I had ordered was limited edition. Anyways, sephora staff are always acting high and mighty. I know damn well that its easy to just resend my damn package to the right address but they just wouldn't budge, so I am writing this garbage review. because they are garbage.

As a long time Sephora customer I did not expect to learn that if I ordered items from their website, 1) I cannot return them in store. 2) I can only get a Sephora gift card instead of a credit back to my bank account. Also, when I went to a Sephora store to return the items, I asked the sales lady if I could have a bag to put the items in (they were in a ziploc bag) as I was going out in to the mall and didn't want anyone to stop and question me. the manager walked by, she asked her, and the manage said no. NO! to a long time customer who just want one small bag? That is beyond petty and ridiculous. I also worked at 3 makeup counters in a major shopping store. If a customer couldn't use one of the counters products, or didn't like what they had, I always recommended Sephora. I've been shopping in Sephora for 10+ years, but that ended on Monday. I will no longer shop there. You lost a valuable customer!!!

Dålig upplevelse. Jag köpte online, produkten listades som ny, men dagen efter att den var till salu till halva priset, så efter att jag läste att du kan returnera produkten i butiken, jag går till butiken och efter att jag väntat en lång kö, jag pratade med flickan i kassan. Hon sa att det inte var möjligt att returnera produkter som köpts online i butiken. Det är inte vad de säger på webbplatsen. Jag kommer aldrig att köpa av dem igen.

Di solito preferisco recarmi presso i punti vendita Sephora per evitare di effettuare acquisti errati online, ma devo dire di aver sempre sbagliato. A causa dell’incomptenza ed ignoranza di un commesso (“ti assicuro che questo prodotto non esiste. La benefit ha sempre prodotto solo questo”) ho acquistato il prodotto sbagliato ed ora scopro di non poterlo cambiare. Dopo questa esperienza non spenderò mai più da Sephora e sono più di 10 anni che lo faccio.

SONO INCREDULA!!!!!!! Mi sono recata ieri al centro commerciale Campania a Marcianise (CE) per comprare un regalo ad una mia amica da sephora, mi hanno detto che la box che volevo comprare non era disponibile in negozio ma arrivava solamente a casa, dopo 24 h di ricerca il giorno dopo va la mia amica e la trova in esposizione in negozio ….. COMMESSE COMPLETAMENTE INCOMPETENTI.

They took 1000 points from my account without my consent and refused to return it even though the rep wanted to, the supervisor was racist towards me. Heard my accent and refused to give it back because he wrote it in the notes. I can’t believe I’m never going back to Sephora ever because they are racists.