SephoraReviews of sephora.com

Bodenlos! Zwei Artikel für insgesamt 50€ waren nicht im Paket dabei und als ich den Kundenservice kontaktierte wurde meine Anfrage abgelehnt, da die Sendungen von !2 Leuten! verpackt und jeder Artikel gescannt wird und es somit nicht sein kann, dass da Produkte fehlen. Wenn man sich die Bewertungen hier so ansieht ist das wohl keine Ausnahme..

I’m a long time Sephora shopper, a rogue member to be exact… i spend thousands of dollars a year there, from skin care to makeup products and in the past year my skin has done a 360 and changed drastically (not in a good way) not to mention since the pandemic started, trying items in store became more difficult so naturally more returns started occurring. Fast forward to today when I was flagged for too many returns and not allowed to return anymore. How are we supposed to know what foundation color we are when we’re not allowed to try them in store? Also, I’ve had so many allergic reactions to products which has caused me to return my items. This is ridiculously, again I spend thousands of dollars a year here no excuse and no warning. It’s not my fault that my skin has had bad reactions to the products.

I tried to return a defective eyeliner to the store in Westshore Mall. The employee was able to see that the product was broken. She was able to see purchase 7 days ago on my account. I was able to show her the American Express change. They refused the return because I did not have a receipt. Called for a manager, Melanie, who refused as well. She was not very pleasant. I seemed to have disrupted her by making her come speak with me in person. Sephora refused to stand by their product (the Sephora label was prominently displayed on the eyeliner). If a company won’t stand by their product and has terrible customer service I see no reason to support this place

Had an issue with a Jo Malone body cream that was part of a large order purchased as a gift. The cream smelt off. Contacted Sephora and provided a description of the issue and photos. Response was its in date so can't be an issue. Wasn't looking for a refund but a replacement. Willing to take it to the shop so they could smell the offending item and replace it. Complaint dismissed out of hand. Sephora looks like you deserve your terrible review rating. Buy elsewhere.

My Sephora Gift Card numbers were intercepted on a website in Google with the browser name https:// www "sephoragiftcardbalance .com" and used to make purchases that were not mine. I brought this to the attention of the sephora.com representatives who did nothing for me. Even the store managers were shocked that nothing was done as a victim of a Sephora scam. The one representative told me he does cybersecurity on the side yet when he looked up the site was shocked that it existed. He said it happens all the time. The other representative told me that it never happens. Living in central New Jersey, I have an Ulta, Blue Mercury, Nordstrom, Macy's, Bloomingdales, Neiman Marcus all within a 10 minute drive or less. The fact that Sephora had to wait for a little old Jersey Girl to find this scam site, tells me that the money that pours into the company isn't used to protect its moneymaker, the customers. The least they could have done as a 396 billion dollar company was send me a new gift card for helping them. So, Bernie Arnault and the other 23 companies owned by LVMH will no longer be getting my business.

Die Hälfte meiner Bestellung fehlte und der Kundenservice teilte mir mit, dass Pakete von mindestens 2 Mitarbeitern gepackt werden (warum nicht gleich 5?) und dass Produkte vorm einpacken gescannt werden , sodass auf gar keinen Fall Fehler passieren können. Meine Rückerstattungsforderung wurde mehrfach abgewiesen. Ich soll also für Produkte bezahlen die ich nie erhalten habe. Habe mich nun an Klarna gewendet und hoffe, dass die mir da helfen können. Wenn man sich die Bewertungen hier ansieht , scheint das keine Ausnahme zu sein. Wünschte ich hätte früher gewusst was für ein Saftladen das ist. Passt auf..

Otroligt besviken på Sephoras "service". Varje gång jag beställt ifrån dem blir något fel. Order annuleras, gåvokoder fungerar ej, lockerbjudanden om gåvor medföljer ej m.m. Jag handlar veckovis på andra större webshopar och där strular det aldrig och kundservice är alltid trevlig och tillmötesgående, men INTE på Sephora. Tråkigt att sånt stort företag inte känner att de vill ta hand om sina kunder bättre. Jag förstår självklart att de inte behöver mina tusenlappar och att de struntar fullständigt i om jag slutar handla hos dem, men trots detta är det sorgligt att se hur de kan vara så uppenbart nonchalanta mot sina kunder och inte bara se vinsten i att rätta till det.

I dont know whats going on...the product range is so poor lately. Everything is out of stock.