Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,356 reviews with 1 star · Clear filters
martina
Non vado più, il personale in genere non è molto professionale, non rilasciano mai campioni di prodotti ( anche se si spendono cifre importanti), non sono interessata all’” omaggio”, ma a poter provare i prodotti prima di acquistare. In altre profumerie funziona ancora così e mi trovo molto meglio.
Rosi
Habe an einem Aktionstag mehrere Haarprodukte bestellt und dadurch 20% gespart. Leider wurde mir dann von DHL mitgeteilt, dass das Paket beschädigt wurde und wieder zurück an den Empfänger ging. Am Telefon teilte man mir bei Sephora dann mit, ich müsste die Bestellung neu aufgeben, allerdings ohne den Rabatt - die Aktion wäre ja nun schon vorbei. Man bot mir einen 15€ Gutschein an, doch ich hätte immer noch viel mehr zahlen müssen, als durch die Aktion. Anscheinend ist dies eine Masche. Ich hatte die Bewertungen hier vor der Bestellung gelesen, aber gehofft, dass es klappt. Nie wieder bestelle ich dort. Man liest sehr oft, dass es Kunden so ergeht. Leider kann ich dies nun aus eigener Erfahrung bestätigen. Am Telefon und im Laden waren die Mitarbeiter immer sehr nett, aber in den Laden werde ich auch nicht mehr gehen. So ein Unternehmen unterstütze ich nicht mehr.
Seema A.
Got olaplex products for around 15000. The mask was missing. I had sent many emails with attachments carrying the pictures of the parcel with missing item. Everytime only assurances and of late they started disconnecting my phone after a hello. Thats why these sites are not trustworthy like amazon and flipkart etc….
Bianca Di L.
TERRIBILE, PERSONALE PIÙ CHE SCORTESE NEL NEGOZIO SEPHORA DEL CENTRO COMMERCIALE CAMPANIA A MARCIANISE. IN PARTICOLARE LA COMMESSA DI NOME EMMA LA SERA DEL 5/01/22 È STATA ARROGANTE, ESTREMAMENTE MALEDUCATA E AGGRESSIVA. NON TORNEREMO MAI PIÙ. P.S. SONO TITOLARE DI UNA CARD SEPHORA GOLD DA ALMENO 15 ANNI!!!
Arianna
State alla larga dal sito online. Ordino della merce con ritiro ( entro 2h)in negozio dato che i prodotti risultavano disponibili e invece mi danno risposta il giorno dopo cancellando l’ordine perche’ i prodotti non sono disponibili in negozio. Pero’ i soldi se li sono presi dalla mia carta! mi e’ arrivato il messaggio. Non rispondono al servizio clienti e come se non bastasse i prodotti da me ordinati continuano a risultare “disponibili” sul loro maledetto sito inutile per il ritiro in negozio.
Delilah M.
when I placed the order it was free shipping and the item was 35$. When I processed the order it cost me 44$ + shipping. I emailed them to cancel my order. They emailed me back right away telling me to accept it and they will honour the 35$ + free shipping or refuse the package. I agreed to accept it if I got my refund for the difference. I thought… wow! Great service!! I was wrong!! Still haven’t got my refund. It’s been a little over a week and I’ve tried contacting them to find out about my refund and I don’t get an answer. Now I will have to contact paypal to see if they can help me. First and last time I will ever order from them. Horrible service. All they had to do was reply to my email. 👎🏻👎🏻👎🏻👎🏻
T. F.
Awful customer service. Their customer service told me that I would get a refund, i took screenshots, and it never arrived. Then when I ask them about it 2 weeks later they say that they can only do store credit. I have photos and proof that they agreed to send it back to my original form of payment. I had to reach out to my card company to get my money back. I won't ever buy from them again, awful customer service and EVEN WORSE ITEMS. do not ever fall prey to their stupid sale items. Notice how most of the sale stuff is 2 and 3 star items.
Carolina B.
The products are not full enough, is like the use them before delivery, very bad experience I had with a very expensive cream.
