SephoraReviews of sephora.com

Esperienza deludente! Codice sconto che scompare primo dello scadere del tempo, inoltre mi è arrivato un blush vuoto, con solo lo specchietto dentro! Mai più acquisterò da loro!

Peggio di così non si può. Le commesse sono di una scortesia assurda. Arrivata in cassa mostro un messaggio di un omaggio che dovevo ritirare gratuitamente e guarda caso gli omaggi non ci sono, in più non danno nessun campioncini dopo l'acquisto. Mai più.

I ordered a gift card, they took money out of account and would not send gift card, I think it is a scam!

An absolutely horrible company with poor business ethics . Sent the wrong item to me ( its value is only half of the price I paid for). Kept delaying the pickup of the item and sending different agents to deal with the case (Aaron, Jannela, Kristine and Thyela). The agents would try to deliver 'empty promises' such as 'we are going to consult the internal team'. Don't be fooled because it is only a strategy to appease the customer and nothing will be done. So, every conversation with their customer service team is just a waste of time, with no practical solution to the problem. They would also promise a reply within 24-48 hours. They did reply but again, there would be no solution and they would ask for another 24-48 hours again. Till now, the matter has not been resolved. The wrong item is still with me and Sephora still owes me money. A fun fact - One of the agents could not even get my email right. That is the worst joke of the day. In the first email dated 5 February, Sephora promised that the collection will occur within 3 - 5 business days. Today is the 16th of February, there hasn't been any update on the date and time of the pickup. The customer service team also has a tendency to keep asking for 24-48 hours for them to deliver the promise. It's only a strategy to keep delaying.

Was für ein "Fake". Der Shop hat an meine Mutter (sie ist 97 Jahre alt!) ein Päckchen adressiert, das sie auch noch bei der Post abholen sollte?! Meine Mutter hat nie etwas "Online" bestellt! Ich (Tochter) bin zur Post gegangen um dieses zu holen. Bis dahin hatte ich natürlich keine Ahnung von wem die Sendung geschickt wurde. Für das Päckchen hätte ich auch noch 6,99 € Nachnahme bezahlen sollen. Habe die Annahme verweigert. Ich finde das eine Frechheit von dieser Firma!

Placed an order Nov 22, 2021 for christmas gifts. Called multiple times (very long waiting times) and customer service couldn't issue a refund or reship mi items because package was in transit. Carrier was LSO (what happened to fedex, ups, etc?!?!). They didn't offer any other option but to wait. Finally on February 2022 they made a request for refund without promising it would be approved. Unbelievable, I purchased makeup that I didn't receive, they had my money since november, and no items arrived at my home. I would have expected a different response (we are very sorry, i will follow up on this and call you back, anything). So Finally request got authorized for refund (AS STORE CREDIT!)....with the following message: Thank you for your inquiry about a refund for your missing shipment. I am glad to extend a refund in this instance. I have processed this refund, and you will see this in your Sephora account as online store credit. It is important to us that you can receive your deliveries successfully since we want you to be able to enjoy your amazing products, so please be sure that your address on file is correct for us to continue shipping to you at this address without further issue. Please know that future issues with an order at this address may not be eligible for a reshipment or refund. Best regards, Laura FUTURE PROBLEMS WITH MY SHIPMENT NOT ELIGIBLE FOR REFUND!!! AS IF IT WERE MY PROBLEM THE PACKAGE DIDN´T ARRIVE. SEPHORA CHOSE THE SHIPPER!! I HAVE NEVER HAD ANY PROBLEMS IN THE PAST WITH DELIVERIES. I DO NOT TRUST TO BUY AGAIN FROM SEPHORA, I DIDN'T GET CHRISTMAS PRESENTS, AND I HAD TO WAIT MONTHS AND MANY PHONE CALLS TO GET MY STORE CREDIT BACK!! I WANTED MY MONEY BACK IN MY CREDIT CARD!!!

Bonjour , Ma copine et moi sommes passés Samedi vers 17 h sur Thionville et nous sommes arrêtés à la zone marchande de Carrefour .Je voulais lui offrir un parfum pour la future St Valentin . Il y avait beaucoup de monde , et nous avons fini par le trouver .Nous sommes allés le régler en caisse.La caissière était en train de nous expliquer les avantages de la carte de fidélité et une responsable arrive pour lui ordonner de faire des échantillons d'un ton sec et autoritaire en interrompant brutalement notre échange . Du coup nous avons refusé de créer la carte , avons réglé le parfum et nous étions mal pour la caissière souriante et professionnelle . La pratique commerciale du magasin est à revoir de fond en comble car les responsables se permettent d'interférer avec les clients.

Placed first order at sephora.com after getting gift card for Christmas. I asked customer service who they used for shipping and was told by customer service it's fed ex. NOT TRUE! Why lie to a brand new customer on their 1st order. Not OK. My sephora package has been on a UPS truck in MY small city for 4 days.? Every day it says "out for delivery". This right here is why i refuse to order anything via UPS. I will not order anything from sephora again. This is ridiculous. If you order directly through arden, lancome, laura mercier, etc, they all ship via Fed Ex, they know UPS is a joke. With the money sephora charges they seriously need to use fed ex. I needed these items when they were supposed to be delivered. A huge storm will be in my city tonight. I seriously doubt ill EVER see this order. Lesson learned. I see NO point in ordering at sephora when I can get everything cheaper elsewhere with free gifts that are truly gifts and 2 day fed ex free shipping. If you dont see a 20 or 25% off coupon, the major lines will all offer that with complimentart fed ex shipping. Just call them. Had I known UPS was the shipping method, I never would've ordered through sephora, and definitely will not again. What a waste of time & money.