SephoraReviews of sephora.com

Sephora is a good beauty catch all site for makeup and hair care. It is expensive though. Everything is full price most of the time but you can get free shipping for a year with the Flash program. You get 2 free samples with every order & with promo codes, you can get deluxe samples with purchases over $25. They have a decent point system too. Their play box is fun. But samples are often missing or supplemented. I like the selection and each week there's a sale lineup of a few items too.

I like the wide selection of products available. From skincare to makeup, they have it all. It's a little pricey but all makeup is generally expensive. My favourite part is how you can get free samples of nearly anything. The only thing I wish Sephora did more often is sales or gift with purchases. For example, if you buy makeup from The Bay, you can get free gifts if you spend enough. (and you can usually get these gifts by buying one or two items) So they need to work on having better deals.

The store is great, I loved the customer service, everyone was super attentive and polite. However, the prices are higher than in other places. You could buy some of the products in your local supermarket for half the price, but I will definitely check this place out during the sale.

I was surprised to see the negative rating that Sephora has. I've been shopping online at Sephora.com for at least ten years, and I've never had a bad experience. To my chagrin, I made Rouge status one year--Oh my! I have had issues and had to deal with customer service, but the issues were always solved properly. Once, Sephora did not receive a return in a very long time, and they just credited me. They told me that if it came in, I wouldn't get a second refund. (Of course not!) But I was stunned by that. I figured the best they would do was give me a discount code, if anything. I didn't even ask for anything; I was just asking if there was any way to track the package if I used their label. This was back when they gave you peel off labels with the order. They said no, but given how long it had been, they would just go ahead with the refund. Now, I did not give them a 5-star because they do not seem to know anything about the products when you call in. If you can read, you can get all the same information they have. I called in once to ask about a lipstick color to replace a discontinued color, and they knew nothing, another time to ask about fragrances, and all they did was read what was on the site to me. Wait times are also a little too long, but overall fine. I'm also VERY MUCH not a fan of the fact that they have removed the customer Q&A on the site. That chatty-chat garbage is exactly that. Garbage. I want to look up the issue I'm concerned with about a product and 9 times out of 10 find the answer to my question right away. But now, I'm supposed to pitch out the question that has probably been asked and answered 100 times already and wade through dozens of people saying things like "this is such a pretty lipstick" when my question was "Does this lipstick bleed into lip lines?" before anyone even starts to actually answer the question. What a waste of time!

Livraison rapide, le site est pas trop mal mais l’appli bug trop souvent ! Il y a régulièrement des offres promotionnelles mais malheureusement elles ne s’appliquent pas à toutes les marques certaines sont systématiquement exclus de toutes promo ! Le service client est plutôt pas mal j’ai commandé une palette et j’ai reçu un bouchon de rouge à lèvre ... très déçu car au final je n’ai pas eu la palette mais cependant le remboursement a été très rapide. Ça fait toujours plaisir d’avoir un cadeau d’anniversaire chaque année grâce au programme de fidélité.

Bought my wife a gift, it was good and well packed. the site is easy to use and pretty nice and comfortable to use. But the shipment was delayed which was a little unfortunate, but hey, that happens.

Good options to choose from and they almost always get all the new stuff first. Fast shipping too. But customer service is slow, take longer than expected to reply.

Wish they had more sales!!