SephoraReviews of sephora.com

Ho acquistato online una gift card per natale tra le opzioni ho chiesto che venisse recapitata al destinatario tramite email nell'immediato e non programmando la data di invio.. sono rimasta 2 giorni in attesa della conferma, in cui ho provato a contattare il servizio clienti per email per chiarimenti ma senza ricevere alcuna assistenza. una volta contattati, dicevano di attendere 48 ore. Passate altre 48h rimando una mail per sapere come mai l'importo fosse stato bloccato e fossi ancora in attesa di approvazione e senza buono regalo spedito. Nessuna risposta. Chiamo il servizioclienti (servizio a pagamento) minuti e minuti di attesa per sentirmi dire che l'operazione non è andata a buon fine...ma,avvisare in qualche modo? Chiedo allora di spiegazioni sulla somma bloccata e vengo liquidata con alcune spiegazioni poco plausibili.Come se non bastasse alcuni giorni dopo risulta l'operazione di addebito effettivo nel mio conto e sono stata costretta a richiamare il servizio clienti (ribadisco a pagamento 0,40 cent al minuto ) e dopo mezz'ora tra attese varie, irritata com'ero sono riuscita ad ottenere l'attenzione giusta e richiedere il rimborso. in conclusione, niente buono regalo, pessima figura con il destinatario del regalo in quanto sono stata costretta a dare l'importo del buono a mano e dopo altrettanti giorni ho ottenuto rimborso. Servizio pessimo. Mai più!

Ricevuto ordine privo di confezione regalo, nonostante fosse stata richiesta; Articoli messi nella scatola senza alcuna protezione, prodotti arrivati fuori dai propri astucci campioncini omaggio senza prodotto, solo confezione Servizio peggiorato rispetto al passato

Ho ordinato circa €200 di merce con gli sconti Black Friday con consegna a casa. Dopo due giorni vedo che il pacco non può essere consegnato in quanto il mio indirizzo risultava incompleto. Ovviamente sull'ordine avevo scritto tutto corretto; Bartolini mi informa che Sephora gli sta fornendo gli indirizzi incompleti e quindi non possono consegnare i pacchi. Contattare il loro servizio clienti è impossibile, ho anche scritto una email di reclamo una settimana fa e ancora non mi hanno risposto. Morale della favola: sono dovuta andare direttamente da Bartolini, prendere un'ora di permesso lavorativo, e aspettare nel magazzino più di 20 minuti al gelo che trovassero il mio pacco. Non ordinerò mai più!

This review is only for my recent experience at Sephora. I moved out of the US a year ago and I always had great experience shopping both in store and online - the only thing I would compain about from before is how utterly wasteful their policies are. Very often I would be indecisive about a product and the rep would say "just buy it! you can always return if you don't like it :)". I do like a good return policy and I experienced no issues while returning them if I didn't end up liking the product, but the amount of times I was advised to do this by reps is indicative of a highly wasteful company culture. Anyway, my recent experience involves an order I placed during their most recent Rouge sale. I placed my order and then I received an email saying it had been canceled. I immediately reached out to customer service, both through email and on their chat. The email flat out ignored me. The chat kept transfering me to other agents whom I had to re-explain the situation to. It wasn't until one week of trying later when I got an agent who was actually helpful and re-placed my order for me with the discount. I shouldn't have to beg you to shop from you. The only reason I still placed the order was because I'd spent time researching my purchase and because of the sale prices. Otherwise, I'm not sure I'll be buying from Sephora again despite five years of maintaining a Rouge status, which is their highest customer loyalty tier.

The site is great and they have good promotions. My only complaint is the horrendous shipping company they use. Please don't use cheap companies like Aramex. Stick with DHL or Fedex. Also, keep in mind that the orders will usually come from a different country than the one you ordered in. For example, I was on the Malaysian site and the order came from Singapore. This just adds to the slow shipping time.

Sephora hat mir ein "altes" Guerlain-Parfum verkauft. Es wurde im September 2020 von mir gekauft, aber lt. Batchcode bereits Oktober 2018 hergestellt. Es war beim Verkauf also schon 2 Jahre alt und hält sich demzufolge nicht so lange wie frisches Parfum. Mir ist das leider zu spät aufgefallen. Sephora wurde daraufhin von mir angesprochen und unterstellte mir, ich hätte das Parfum falsch gelagert. Da ich das Parfum erst einige Tage besaß, ist diese Unterstellung lächerlich. Und den Batchcode kann ich auch nicht manipulieren. Sephora ist mir nicht entgegengekommen. Man muss auch feststellen, dass Sephora absolut keine Schnäppchenpreise bietet. Umso ärgerlicher ist diese kundenunfreundliche Verfahrensweise der Firma.

I (used to) shop online with Sephora daily and was fairly satisfied. I routinely spent so much that I was a VIP Rouge member early in the year. In May, 2020, my orders were going through, but I wasn't receiving shipping notifications or products. 5 transactions were listed in my orders, but were never shipped. Curious (and livid) I contacted customer service (per email, phone and finally, via Twitter). I even sent an (unanswered) email to an apparent corporate person at the parent company. I was directed--per email to call their CS line AGAIN, wait in their phone cue for eons and try to speak to a Supervisor (instead of a Supervisor contacting ME, or responding to my message). It was apparent the left hand of Customer Service did not know what the right hand was doing--each contact had a different assessment of the issue, as well as different suggestions as to how to solve it. Frustratedly, I checked my electronic account/Orders to get a screen shot of the fact that they were listed as "processing", however, their status had swiftly been changed to "cancelled"! More confused and upset, I kept trying to reach them and find out what was going on. As a VIP Rouge member, I was shocked at how, seriously, rudely I was treated by the various service people and how they never reached out to me to correct this--I had to constantly contact them over almost a week. Finally, ONE person I spoke to found an answer: It just so happened that In April, my credit card # was hacked and stolen and I had to request and receive a new card and number, which apparently affected an existing order I placed prior to that occurrence. Apparently, orders aren't processed to your credit card upon purchase, so during the week I waited for a new card, Sephora deemed this as a discrepancy and someone deemed my account "frozen". Yep, could have taken them an email to correct this in no time, but, whoever is in charge of verifying credit cards, instead "froze" my account completely (who does that?). Exasperatingly, Sephora NEVER notified me of any of this. Now, the orders I placed in May and June were on my new credit card and should have gone through. (one would think) Instead, ever order I placed during that time was never sent out or processed. I had no idea this had occurred, and no one reached out to me--like a normal store would. Or to verify the card, etc. Once I got to the bottom of it (the ONE person who could see it in his/her system) and got it cleared up, I requested an apology and some knowledge of how this occurred and why only ONE person seemed to be privy to this information while the rest of CS spewed out a bunch of misinformation. Nothing. I wanted management to know of this "glitch" and I requested correspondence from someone in corporate or their info so I could reach them and request a programming change. Instead, the peons in CS offered me a handful of Beauty Insider points after unfreezing my account--which are not worth much because all the good Insider gifts are always "out of stock". I mentioned the major inconveniences this caused me, between my efforts to solve the issue as well as my issue of running out of products I used, whereby I kept trying to reorder them, only to have them never arrive. I informed CS that, until I received correspondence from corporate, I would no longer shop online with them....nothing. So I found new sources and forged new relationships with other online vendors for the items I used to buy from Sephora. It's been 6 months. I do like Sephora so I occasionally send them a reminder them I'm still waiting to hear from management before I'll spend another dime with them again. As a VIP Rouge member, I, stupidly, thought they'd care about losing such a good customer. They did not. Methinks they're covering their butts. It is a major flaw that there is NO way to reach a supervisor/manager directly and I am sorely disappointed that a supervisor didn't take up this case. Anyway, I've been living without Sephora for months and now I really don't miss them. Be wary.

not a great experience...