SephoraReviews of sephora.com

annullamento dell ordine IMPOSSIBILE. PASSATI NEANCHE 10 MIN DALL'ORDINE

I have been a loyal customer of Sephora for decades and have spent a lot of money here. However, based on principle alone, I refuse to buy anything at this store again. I’m not one that returns product often. I went into the Bedford, NH Market Street location (no, not Kohl’s) to make a return. Apparently, I was 2 days over their 30 day return policy, yes- 48 hours past. They wouldn’t allow me to return the unopened items, because it was 2 days past. I asked if there was any way to override this, as a loyal customer, I didn’t know about such a strict, small window of opportunity to return items. My items were unused/unopened. I had the receipt, and of note, there was NO RETURN POLICY LISTED ON THE RECEIPT FOR CUSTOMERS TO READ THAT SAID THERE IS A STRICT 30 DAY WINDOW OF RETURN AFTER WHICH TIME NO RETURNS OR STORE CREDITS WOULD BE ISSUED. Nope, they refused, wouldn’t even take back the items and give me a store credit, which still allows Sephora to profit. I called Sephora customer service and the agent in the phone stated the same as the Bedford Store Manager. I believe 99 percent of businesses can override these things in their system or in the very least to keep a customer happy and coming back, offer some sort of solution. Maybe an in store gift card or a discount to be used at a future purchase? Instead, they offered nothing, but “I wish there was something we could do for you, but unfortunately there isn’t”. So now I refuse to purchase anything from Sephora again, just in principle alone and such an awful customer service experience.

Presso il negozio di Lamezia Terme al centro commerciale dei Due Mari mio figlio accidentalmente per un prodotto messo male sullo scaffale ha fatto cadere un profumo di cui ha dovuto pagare l INTERO importo (106€)quando loro sono coperti di assicurazione ... Potevano almeno fargli pagare la metà e dargli un campione... Scortesi e arroganti perché mio figlio 16 anni era da solo e impaurito ha pagato senza neanche esitare aveva persino comprato altri prodotti...

Leider sehr enttäuschende Erfahrung mit dem Kundenservice. Ich habe eine Bestellung im Wert von 35 € retourniert, jedoch wurden mir nur 30 € erstattet, da die Rücksendung offenbar der falschen Bestellung zugeordnet wurde. Trotz mehrfacher Erklärung und klarer Hinweise (zwei Bestellungen, unterschiedliche Beträge und Inhalte) wurde der Fehler nicht korrigiert und stattdessen pauschal abgelehnt. Kundenservice sollte in solchen Fällen Lösungen anbieten, statt sich auf interne Fehler zu berufen.

Sephora must've used an individual delivering packages out of their personal vehicle because my package reeked of Marijuana. It smelled so bad I didn't even want to bring it in my house and wanted to toss the entire package in the team. These are beauty products that are applied to your face, hair, nails, and body. Nobody wants the products they buy to smell like they've been encased in weed. Horrible!

Ordered from the app and received a damaged item due to poor packaging (no protective padding). Customer support initially confirmed a refund, but later refused based on forwarding policy, despite this being a packaging issue. Very inconsistent and frustrating experience.

Metto una stella , ma se potessi eviterei anche quella. Sono cliente da anni, con una sephora gold. Possibile che solo nello store di termini sono capaci di darti un omaggio congruo con la spesa fatta? Capisco un campioncino di profumo per una spesa di 20 euro, ma quando si superano le 100, 159, sarebbe doveroso da parte del personale inventarsi qualcosa rispetto ad una bustina di fondotinta dal colore improbabile? È possibile che non abbiano mai nulla da dare al cliente? L'azienda sta fallendo o il personale è poco professionale?

I purchased a defective product at this Sephora location in Zurich main station. The product was unusable upon opening. As I live abroad, returning to the store is not feasible. Sephora Switzerland refuses to assist and offers no solution, which is surprising for a store located in a major international train station. This leaves international customers without any way to resolve issues with defective products.