SephoraReviews of sephora.com

They overcharged for a canceled order. They blamed the slow return on the financial institution. I work for a financial institution. The form email they send out blames the financial institution processing times. Instead of taking any accountability. You push back then they blame klarna. Talk to customer service they reread the same statement over to you again and again. Not work the frustration. I spend less time blocking them or disputing with my financial institution then trying to resolve anything with sephora. Irresponsible company run!

Cassiera molto scortese non verrò più

This store charged me for the order that never been placed due to a billing address mistake. And I have to wait up to 7 business days for the money to drop back to my bank account. Like, what***? They charged me in one second and never gave me a chance to place order but I have to wait for money to reach back my account for weeks? Really? Your service is hilarious nonsense and joke. Never again I'm going to have any deals with you. UPD: Now one more person in their so called customer support said that returning of my authorisation hold can take up to 30 business days for the cards issued outside USA. WTH???????

Never buying from Sephora again. I ordered a skin fix moisturizer off of the website and the order failed, but they took my money anyways. This was June 29 and I've just heard I'm not getting my 68$ back until July 7th. This is outrageous it takes two seconds to take my money but 5-7 business days just to get it back? I even took this up with customer service multiple times and escalated the situation to management and they did absolutely nothing. I told them I would never be buying from Sephora ever again because of this and they told me essentially to go suck an egg. I'll only be shopping at Ulta from now on where they actually care about their customers.

Dopo 15 anni di tessera black faccio un ordine online per usufruire di un codice sconto pur stando fuori città. Scelgo l'unica opzione disponibile: ritiro presso un negozio Sephora. Il giorno dopo l'ordine mi viene annullato perché NESSUN PRODOTTO era disponibile nel punto vendita, nemmeno quelli Sephora!! Chiamo il numero verde per lamentarmi di questo, del fatto che non sono stata avvisata e che invece di uno sconto analogo mi sia stata offerta la spedizione gratuita. A me, che non avevo mai fatto un ordine online. Non mi vengono offerte alternative, né soluzioni: così funziona l'acquisto online ed ho perso lo sconto. Per me, prima e ultima volta.

Ich habe Anfang Juni mehrere Artikel Bestellt unter anderem auch den neuen Dyson Airwrap Complete. Leider fehlte der Dyson in meinem Paket. Nach langem Kampf, habe ich eine Eidesstattliche Versicherung abgeben dürfen, danach erhielt ich eine Erstattungsbestätigung. Das Problem allerdings ist , dass auch ein Monat später keine Erstattung erfolgte. Ich habe Anzeige bei der Polizei erstattet. Die KKin meinte es sei Warenbetrug . Anzeige wurde gegen den Geschäftsführer Herrn Björn Überschär Erstattet! Paypal wurde ebenso eingeschaltet ! Ich rate jedem dazu das gleiche zu tun! Ich hoffe ich erhalte mein Geld zurück ! Einfach nur traurig und Fassungslos!

I recently visited Val d’ Europe in France and was really upset with the dreadful service I received in the Sephora shop. I was totally ignored and felt very embarrassed with the way I was treated. I love the make up and have bought in several shops but I think this is the worst one. Good training and better managers are needed. I was also in Florida recently and the service was not any better there either, very disappointed.

I bought the Sephora Favorites Kit for $32.50, which was a total rip off in so many ways. First, it came damaged and everything was not included. Then, instead of sending you the travel sized perfume it was supposed to have, you actually had to go to the Sephora site and buy something else to redeem it. I couldn’t do it as it wouldn’t let me even after following all directions correctly. I called Customer Service, who first did not even read what I wrote. Instead she said here is a 15 percent off code for having problems placing an order. I explained that she had not read my part of the chat. So sorry. After more than 20 minutes, she finally told me that the travel spray was out of stock and, I guess, I would have to keep making more orders until the code worked because it was in stock. She gave me no help with the damaged product. So finally I saw I could cancel the order and I did. So with something that was damaged, oil running inside the packagings, things not there and the item they were selling you wasn’t in stock, she offered ZERO help. I am not pleased.