SephoraReviews of sephora.com

Leider ist der Kundenservice oder das System von Sephora richtig schlecht. Einfache Anfragen, wie eine falsch bearbeitete Retoure (bereits zum zweiten Mal!), benötigen mindestens 4 erneute Kontaktaufnahmen mit dem Kundenservice, bis jemand hilft. Man bekommt oft keine Hilfe oder erst gar keine Rückmeldung. Sehr schlecht, da bleibe ich lieber bei Douglas, hier ist der Service top!

Ho comprato un fondotinta 2 settimane fa sul sito di sephora perche' in negozio la colorazione che mi serviva non c'era. Al momento della conferma dell'ordine, inserisco e modifico l'indirizzo di consegna ma a quanto pare, non il sito non me lo salva e non lo modifica e quindi??? il mio ordine continua a viaggiare per l'italia e continua ad essere consegnato ad un indirizzo errato. Ho comunicato l'indirizzo corretto al BRT ma a quanto pare era tonto o ubriaco perche' a distanza di una settimana il prodotto e' stato consegnato all indirizzo sbagliato. E' ASSURDO!!!! Un pessimo servizio sia BRT e soprattutto sephora. Sara' l 'ultima volta che acquisto online. Incompetenti!

I went to a local mall and stopped by the Sephora in JC Penny’s to get some mascara. The store looked completely normal from the outside but upon closer examination—the shelves were 90% empty! There was very little stock, just testers. The sales lady and I just wandered around looking for any remaining inventory, and I got so unnerved I finally just left without buying anything. It was the eeriest thing I’ve ever seen. Why would you open your store to the public when it’s cleaned out like that?

Ein Stern ist noch zu viel!!! Ich habe Ware (z.T. 2-fach) bestellt und genau diese Artikel nur 1-fach erhalten, also bis auf ein korrekt gelieferter Artikel nur die Hälfte der Lieferung bekommen. Das Paket war so klein, dass niemals die komplette Warensendung da rein gepasst hätte. Dies schrieb ich auch so! Nun musste ich Beweisfotos mailen und bekam zur Antwort, dass es niemals am Versand, der stets von 2 Personen kontrolliert wird, liegen könnte und Sie da leider nichts machen könnten...was im Klartext bedeutet, dass man mir nun Betrug vorwirft!!! Unglaublich, echt, was für ne Unterstellung, sowas ist mir noch nie passiert!!! ...und ich bestelle extrem viel online, da wir quasi am Ende der Welt wohnen. Hätte ich diese miesen Bewertungen vorher gelesen, ich hätte nie dort bestellt und werde es auch nie mehr...

Man erhält keine erneute Rechnung bei einer "Gastbestellung". Hatte Probleme mit dem Internet und wusste nicht,ob die Bestellung korrekt durch gegangen ist. Hatte keine Mail bekommen. Es ist doch einfach ein Unding... Fehler können passieren, aber wenn man schon auf ein Unternehmen zu geht... 😐😶

Buongiorno, sono molto dispiaciuta di fare una pessima recensione su accoglienza organizzazione e organizzazione del Vs.punto vendita di Udine in Via Canciani. Era la prima volta che entravo e sinceramente sarà l'ultima. Da salvare soltanto il ragazzo del controlla che era l'unico connesso e attento. Maria teresa Piazza Udine

This review is for Sephora in Nakheel Mall Dubai. The security ladies in this place are very biased and racially profile customers which is wrong and demeaning. Myself and my daughter are British Asian. Ethnically we look Asian. As we walked in we were aggressively told to leave the store as we did not have masks on. We clearly saw lots of other customers walking about without masks. I was bit taken aback as we were hounded out without even being offered a mask. My husband witnessed it and said I should go back and ask why we were the only ones treated in such a rude manner sad thing is that they themselves were similar ethnicity so even more baffling and disgusting. I went back and the make up male worker gave me a mask. But the security women were loudly talking in a language me and my daughter couldn't understand and clearly talking about us. I felt really upset as I am polite person and felt the treatment was wrong. Also to note that We had just arrived in Dubai and had visited Dubai Mall where we were not asked to where so assumed the same for Nakheel. In all the shops we went in we were not approached or told to leave. We have been left disappointed with the Sephora experience and will be spending my money where I am treated like a human.

Schnelle Lieferung, ABER das eau de parfum hat eher die Intensität eines eau de toilette. Habe in Blinden Tests Freunde mit einem Eau der Parfum aus dem Douglas vergleichen lassen, alle sieben bemerkten den Unterschied. Meine Nachfrage per Mail wurde ignoriert. So geht das nicht.