SephoraReviews of sephora.com

I understand online is different but to take my online gift card and then charge me for shopping online is crap absolutely terrible website for all things concerned with Sephora horrible company horrible horrible

I recently purchased a lipliner pencil from Sephora’s website. When it arrived, I realized that I needed a pencil sharpener so I went back to the website and ordered a sharpener for $7 plus shipping, handling and tax. When I began to sharpen the pencil, it looked chewed up. There were chunks of the pencil hanging off of it and when I tried to use it, it was like getting stabbed from the pieces of wood sticking out of the body of the pencil. I contacted Sephora, via their Chat, explained my complaint, and forwarded 7 pictures as proof of how defective it was. I was told that I needed to supply the order number. I only had 1 order number from the invoice I had received for the pencil sharpener. The other invoice had gone out with the box it came in. Since today, 9.14.22 was trash day, the trash had already been picked up. I explained this to the woman on the chat and she said she could not refund, exchange or exchange the pencil. I asked her for the email address for the Corporate Headquarters, and was told that there wasn’t one. I asked for the telephone number for the Corporate Headquarters and was told that there wasn’t one! This is an international company and they have neither a telephone number nor an email address. I found it interesting that upon mentioning TRUSTPILOT, both a phone number as well as an email address were found! It took me at least an hour to get to this point. I am going to report them to the FCC for deceitful business practices and as many complaint sites that I can find. In the meantime, they sent another pencil sharpener along with a number of Shisheido packets, which I did not request and have no use for. I paid for TWO items and want my money returned. I cannot believe that they are so CHEAP and unrelenting! Yet, they are very comfortable sending me additional products that I neither ordered nor paid for. They are treating me like a common thief! I will pursue this until I get some satisfaction. Do not patronize Sephora, they do not care about consumers nor do they stand behind their products. DISGUSTING and REPULSIVE. DO NOT PATRONIZE! DO NOT PATRONIZE SEPHORA PRODUCTS THEY ARE CHEAP AND POORLY MADE! !

If you are over 50 and go into Sephora, the girls will not even look your way. Hey, I have more money to spend but not with you.

I’ve spent thousands with Sephora but no more (rouge member - not that it matters) I’ll shop department stores or blue Mercury, etc. disgraceful customer service and I will not shop here any longer on principle. Willing to let any reward points go to waste as well. Not worth a single penny more.

My two free perfume samples were left out of my order and customer service said they couldn't mail them. Why not?? They instead gave me 50 reward points when all samples start at 100 points so forcing me to spend more just to try to get what I should have received to begin with. So anyone in packing and shipping can take your samples with no recourse.

Canada post never delivered my package. Sephora's customer service is 'ok' with the shipment not being delivered. The staff is no less than Kardashian's series. Their customer reps seriously lack empathy. Pathetic service. Sephora is a rip-off, they need to work on staffing mentally stable professionals.

Buongiorno Sono 4 mesi che Aspetto una risposta da Sephora dove sono finiti i miei prodotti pagati ma non ricevuti. Inviate tantissime e-mail con le foto dei due pacchi praticamente saccheggiati ricevo sempre la solita risposta di attendere la fine dell’indagine. E credo che dopo quattro mesi non è difficile arrivare alla fine di un’indagine di due prodotti mancanti.servizio clienti gentilissimo che ogni volta mi dicono sempre di attendere una loro tempestiva risposta che non arriva mai. Mi vergogno dopo tanti anni e tante spese che sono stata cliente di Sephora. Ultimamente ho solo chiesto un indirizzo PEC dove spedire una lettera di richiesta formale da un legale ma mi dicono sempre di aspettare risolviamo e non arrivo mai all’indirizzo PEC. Ma non lascerò facilmente perdere €200 a Sephora presi 2 maggio.

Oggi ho effettuato un acquisto online usufruendo di uno sconto disponibile solo per gli acquisti online e con app. Ho scelto di ritirare l'ordine in negozio perche' al momento dell'acquisto il sistema mi ha informato che avrei potuto ritirare l'ordine il giorno stesso a partire dalle 18:50 e avevo urgenza di ricevere quanto ordinato. Purtroppo l'ordine e` ancora in preparazione e alle 20 il negozio chiude. Aggiornamento: alle 20:03 l'ordine e` ancora in preparazione. Ho chiesto di cancellare l'ordine ma la mia richiesta e` stata ignorata.