Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Solar
Non sono arrivata neppure all'acquisto perchè nè in wishlist, nè nel carrello, ma solo al momento del checkout mi viene segnalato che la quasi totalità dei prodotti non è disponibile per la consegna... Dato che sarebbe rimasto solo un prodotto ho preferito annullare l'acquisto, e tornata nel sito gli stessi prodotti figuravano ancora come disponibili. No comment.
Rosemary P.
I had 965 points available to use. I was saving them for a product I really wanted. Well today I went on Sephora’s online site only to find out that I had ZERO POINTS!!!I called customer service and they told me that they expire in a year! Which was January 1 2020 ! Not even two weeks ago. I never received a message from them telling me that this was going to happen! The best they could do was give me 250POINTS!!!WOW THAT STINKS! I’M SO UPSET!!!!SUCH AWFUL BUSINESS PRACTICES! REALLY SEPHORA I THOUGHT YOU WERE BETTER THAN THIS!! GUESS I WILL BE SHOPPING AT ULTA!!!!!!
Nina
Die Produkte kamen schnell an. Allerdings war der äußere Versandkarton geöffnet weil sich der Kleber gelöst hatte. Die Produkte waren im Karton noch einmal in einer Sephora Papiertüte Gott sei Dank denn sonst wäre die EINE Probe verloren gegangen. Aber dennoch ziemlich verschwenderisch. Wie wäre es mit einem besseren Versandkarton, Sephora? Dann würde man nicht noch unnötig Müll produzieren. Es ist ja nicht so, dass ich dieses Sackerl als Handtasche durch die Gegend trage. Was sollte ich also damit? Und ach ja der Karton in dem die Produkte selbst drinnen waren war auch offensichtlich geöffnet
Jasmin W.
Muss schon sagen der Service lässt sehr zu wünschen übrig. Viele können den Warenkorb nicht bestätigen und werden dann nur vertröstet... In meinem Fall ging das, allerdings dauert die Lieferung schon ewig und lässt sich nicht nachverfolgen. Ist wohl seit Tagen schon bei DHL elektronisch angekündigt aber noch nicht angekommen! Bin etwas enttäuscht!
Beatrice M.
Prima volta che ordino online su sephora...ordine fatto il 28/12 e spedito il 30...consegna prevista a partire da oggi 4/01. Speriamo bene...
Ilenia
Servizio online a dir poco pessimo. Ordino un pacco il 15/12/2020 con arrivo previsto e garantito almeno 3 giorni prima di Natale, ovvero il 21/12/2020. Ovviamente il pacco non arriva nel giorno stabilito e nemmeno nei giorni successivi, lasciandomi così senza regalo. Dopo diverse sollecitazioni per e-mail (in quanto il numero del servizio clienti è a pagamento), il pacco arriva il 29/12/2020, dopo esattamente 14 giorni dall'ordine. Se avessi ordinato qualcosa dall'Inghilterra probabilmente sarebbe arrivata prima. Detto ciò, le due stelle sono soltanto per il pacco che alla fine è arrivato integro e i prodotti fortunatamente erano ben confezionati. Non penso che ricompreró mai più online ma a questo punto solo nel negozio fisico.
Marie-Eve D.
Je commande en ligne depuis la pandémie et je ne reçoit pas les échantillons du tout où je reçoit d'autres échantillons que je n'utiliserez pas. C'est peut-être que des échantillons mais ça fait partie de la raison pour laquelle j'achète chez Sephora...déçu plusieurs fois
Tanys S.
Firstly, I've been a "Rouge" client for some time. That means I spend too much $$ with this retailer. You use to get free 2 day shipping with that level, no longer. Not even sure why they have varying member levels because perks don't seem to exist anymore. I made an order on Dec 4th and just receive it today Dec 21st. This has been a problem since before Covid and/or the holidays. Poor packaging left me with broken eyeshadows, as well, my free samples where missing and the lid to one of my products non-existent. Awesome! My other complaint is with the rare "sales events". I always find it funny that items are a plenty before the sale but the minute they have a discount code all of a sudden new releases/hot items are "sold-out" and its almost immediately. Then as soon as the sale is over, items reappear like magic. Shopping more and more with other companies. Wish there was more competition in Canada. Still hoping for an Ulta one day.
