SephoraReviews of sephora.com

Haven't received my order! Its been over a week since i ordered! Wont order again

I order some bits they turned up and one was broken, I contacted customer services and sent in pictures. I just want it replaced but after many emails still not heard. I tired to used the online chat and it kept saying not open. And office hours are 9.00am to 5.00 bit cannot access it. Had a email today to say someone will be in touch but they are very busy. Not the experience I would except from them. Not sure I would order from them again at this rate. Hopefully this can be resolved but when? Very disappointed

Only rating this 1as I can’t leave it blank, do yourself a favour Do Not Order from this lot. Received wrong item which I understand can happen it’s how you deal with the situation that shows there worth, customer service doesn’t exist, no reply to many emails sent, to rub the salt and all that they spam you with emails daily, tried to unsubscribe from this and again this side hasn’t worked. Truly a shocking company. Please do yourself a favour and shop elsewhere.

I’ve made an order over 65£ and I didn’t not get 15%off

I received my order but is missing one item, the item that is missing is Kerastase Specifique Cure Anti Chute 10x6ml. I sent emails at the same day asking for my item or my money back but nobody reply my emails. I still waiting for an anwser, I did not received my item even my money back. I am really disappointed and upset with this experience .

The fact that you have a 20% off promo and won't allow your free trial purchase promo to be added to the cart is a complete scam. If you have Rouge status meaning you have to spend over a $1000 in a year and you can't part with a mini size sample of something is ridiculous. The fact that you offer two of your free garbage samples is ridiculous. Your prices are outrageous and most of the items on your website can be purchased elsewhere which is what I plan on doing in the future. I have no use for your Rouge status. I also wanted to mention that your company reviews in general are horrific and shameful not to mention the stuff I see on the BBB website.

Punto store di Treviso, commesse scortesi, incompetenti e poco professionali. Non tornerò più

I would never order from Sephora again! I have an item missing from my delivery, sent emails, messaged through the app, no response! This is absolutely terrible Customer service. I would advise people not to order from this company, you could end up out of pocket.