SephoraReviews of sephora.com

I am a Rouge member and have been a member for way over 10 years. I order on line often. 6 days after an order it was arbitrarily cancelled. No reason or email received. I enquire under chat. The usual song and dance citing need to verify. Verify what? All information same as 6 days prior. Credit card was charged. I kept emailing. Oh. They made an error. What? No calling. I didn't need to verify. Place an order before I know order was cancelled. Went through. No genuine apology. I enquire how to speak to a manager. I'm ignored. Well. Rouge buys loads of merchandise. App removed and I informed them. I'm gone. They are not the only beauty product store in Canada. They didn't care. I'm gone.

Peccato che non si può dare zero stelle. E dal 10 ottobre aspetto pacco che stato perso ho chiamato tre volte a servizi clienti e risposta ogni volta aspetta 48 ore per poi non risolvere nulla .

I called just wanting to know how their return policy worked, because I was going to make a large Christmas order. If something was not what I wanted, I simply wanted to know ahead of time how the basic return policy worked. In the very short conversation that I had with customer service, I spoken to as if I were ignorant for even asking about the return policy since I had not placed an order. Because of that conversation I will never place that order

Esperienza negativa con il servizio clienti telefonico. Forniscono informazioni sbagliate ma non fanno nulla per rimediare e per aiutare il cliente. Solo risposte standard ripetute senza nemmeno le scuse per il disservizio ricevuto e nessuna soluzione al problema causato. Mai avuta una esperienza cosi' negativa con un servizio clienti.

Seems like a scam. When I went to order it stated free delivery over £20 yet the website wouldn't allow you the discount and forced you to pay for delivery. After paying for delivery, nothing! No updates, still haven't received it. When trying to contact them the webite won't even allow me to fill out the form it keeps saying error. When I tried to speak to an online representative they are offline despite the website stating they should be online, I tried for three days and constantly offline. Trash company why would feel unique who I've used a lot in past ever sell to a rubbish company. Don't bother ordering anything!! Considering the competition is high with other companies they clearly don't mind losing customers. Trash company

Servizio clienti pessimo!! L’unico caso in cui il cliente non ha mai ragione! Fai un ordine quel determinato giorno per avere proprio quell’omaggio e l’omaggio naturalmente non lo ricevi.. Chiami il servizio clienti e ti dicono che era esaurito ma a te non è mai stato comunicato, anzi nel tuo cartello lo vedi dopo che hai pagato.. poi non è che fanno qualcosa per rimediare, ma no!! Si vede che gli piace perdere clienti

Ordered one hair spray and one shampoo. The hairspray was supposted to be 200ml but when I shaked it , seems it has been used and is only quarter full. So Disappointed!! The products arrived with no box of their own as they should have and used. It’s no point in asking for a refund BUT I’m never ordering again here.

Delivered my order to the wrong address which was confirmed by DPD, Sephora are saying this isn’t the case as they have a photo of a hair mans arm holding my parcel. Customer service is absolutely appalling they will take your money and ignore you or just send automated responses with no help whatsoever.