SephoraReviews of sephora.com

Vor 3 Wochen zwei Sachen bei Sephora bestellt. Beides war und ist immer noch lieferbar. Zum Glück hab ich diese Artikel per Klarna/Rechnung bestellt und somit noch nicht vorab bezahlt. Habe bisher 4 Emails an den Kundenservice geschrieben. 2x habe ich praktisch genau die gleiche Email mit dem gleichen Wortlaut erhalten. Man wäre sehr bemüht meine Sendung schnellstmöglich zu versende. Aha. Nach einigen Tagen habe ich dann erneut geschrieben. Dieses Mal wollte man es sogar weitergeben und man wolle sich umgehend dann mit mir in Verbindung setzen. Habe dann nach einigen Tagen nochmals geschrieben und ebenfalls die Antwort erhalten, dass es weitergegeben wurde. Jetzt einige Tage später wurde die komplette Bestellung storniert obwohl beide Artikel als verfügbar auf der Homepage bzw. in der App aufgeführt sind. Für mich ist Sephora mittlerweile nur noch ein absoluter Witz. Anstatt hier wöchentlich irgendwelche Aktionen zu starten (Singles Day, EMAs, kommender Black Friday) sollte man sich evtl. erstmal auf die Basics konzentrieren und solche Aktionen gar nicht erst starten wenn man mit den Standardbestellungen schon überfordert ist. Den Kundenservice kann man einfach nur vergessen. Hier kann man keine Hilfe erwarten. Ich werde mir überlegen ob ich nochmals bei Sephora bestelle. Werde mich wohl erstmal bei anderen Versendern umsehen. Da bezahle ich auch gerne ein paar Euro mehr und bekomme dafür meine Sachen auch wenigstens zuverlässig.

I called to cancel an order and was told I couldn’t cancel because I can only cancel 15 min. After I placed the order. My item had not even shipped. Terrible customer service. I will not be ordering from Sephora again.

I ordered GHDs from FeelUnique - now Sephora in June. They stopped working in October. GHD advised to change the fuse - but still didn't work. Sephora said to return for a refund and gave a RMA number. Package sent by Evri with tracking. No refund received despite being a couple of weeks ago. Customer service non existent, Live Chat rarely online, messenger don't read previous messages and tweeting them gets ignored. My advice is not to order from here, currently £200 down with no sign of any refund.

I've had to go through PayPal to recover my payment. Can Sephora please explain why they take funds from.a customer's account BEFORE dispatching the products?? Especially as they now claim they do not have any of the products I ordered in stock - although oddly, you can still add them to your basket and pay for them! Incredible incompetence or something more underhand?

Online ordering was difficult. No mail saying part of the order was ‘out of stock’ or that the rest of the order was ready. Cancelled the remainder because I needed it all together and no email for this. Poor comms at best.

ORDERED A MAKE UP SET AND PAID EXTRA FOR NEXT DAY DELIVERY. THIS WAS A BIRTHDAY PRESENT SO IT WAS VERY IMPORTANT IT CAME THE NEXT DAY. THE NEXT DAY CAME AND WENT BUT THERE IS NO SIGN OF MY PARCEL. LIVE CHAT KEEPS DISCONNECTING, EMAILS GO UNANSWERED.. SAVE YOUR SANITY AND PEACE OF MIND AND ORDER FROM SOMEWHERE ELSE....THESE GUYS ARE JUST OUT TO TAKE YOUR MONEY AND THAT'S IT.. ABSOLUTE RUBBISH.

Customer service poor. Copied and pasted response to help I requested RE a rewards voucher to redeem. Didn't address anything I'd asked for help with just information about the rewards scheme itself. Lazy. Sent a response asking for someone more senior to contact me to discuss. Nothing... Tried to delete account. That's a rigmarole in itself so gave up. Won't order from companies not valuing customers. Without orders, they don't have a business. Hopefully someone from the company will read these reviews on here and act.

I ordered my girlfriend some things from the website. Not only did I get overcharged for delivery but I never got the item on time. I messaged the customer service and got nothing back from them. Not even an email saying sorry just nothing. Honestly keep away from this company as much as you can. They do not care about anyone who has spent money with them. I have forwarded the information to as many people as I can because honestly it’s theft. Never ever ever will I be using Sephora, my girlfriend also says that the items are not that great so massively overpriced. I will be posting this story on as many places as I can to show just how bad they treat supposed customers