SephoraReviews of sephora.com

If you’re going into the store there’s no problem majority of the time however I placed an order ten days ago says it was suppose to be here the 6th it’s now the 10th & I have nothing but money taken from my bank account I’ve reached out twice through chat and email both said they would submit an update on my order never got anything back! I had to call customer service she said she can’t give me a refund or cancel my order and to hold so she can figure it out…it’s now been 42 minutes on hold for her to keep coming back and forth to say she’s still holding?! Nobody has done anything to compensate for this refund me back.. nothing!! I am so angry with Sephora I won’t be shopping here anymore because this is just unprofessional on so many levels Update : after being put on hold she said she would put in a request to see where the Oder was the same thing the two online reps said I told her that’s what the other two did it hasn’t gotten me anywhere she was polite and said she would talk to her supervisor had me on hold for another 19 minutes and hung up on me!

Customers should be careful when ordering from Sephora online. There shipping delays can last over 10 days. In addition, they count the ten days against customers. Whereby, instead of having 30 days to consider the items to get a full refund, you will only have 20 days. This is because their refund policy starts the day of order not when it was shipped or received. This is fraud.

Bei mir ist ein Käfer! im Ligloss... habe dementsprechend den Kundenservice kontaktiert, kurze Zeit später bekam ich eine E-Mail in der um Beweisfotos gebeten wurde, die ich unmittelbar versendete habe. Seitdem meldet sich niemand mehr bei mir. Nach 4 Mails: Keine Reaktion. Bis jetzt weder ein neuen Lipgloss zugesendet, noch eine Rückerstattung bekommen... Edit: Man hat sich gemeldet, sich entschuldigt, mir eine Retoure angeboten und ein 5€ Gutschein auf mein Konto gutgeschreiben, immerhin.

sono una cliente fidelizzata, acquisto ogni mese da voi con importi abbastanza importanti, dato che amo i brand di alta profumeria. Stamattina mi reco presso il punto vendita di Via Etnea a Catania, spendo per un importo di circa 55 euro e chiedo gentilmente alla signorina di omaggiarmi della mini taglia del siero advanced della Estee Lauder che regalate ai clienti fino al 5/03. la signorina mi risponde che ci voleva un importo minimo ( cosa non vera perchè mi sono informata col vostro servizio clienti) e mi ha detto che aveva già terminato le scorte, cosa molto strana sia perchè la promo è iniziata ieri, sia perchè alla signora prima di me è stato dato. Adesso, capite bene che il problema non è l'omaggio in se, ma prendere in giro dei clienti fidelizzati e regalre gli omaggi in base a simpatia e/o conoscenze è abbastanza imbarazzante per una catena di fama internazionale come la vostra e mi chiedo in base a quale criterio voi scegliate le vostre dipendenti. Il mio nome reale è proprio questo che vedete, così potete constatare voi stessi, tramite la fidelity card, la veridicità di ciò che dico, mentre il nome di questa signorina che mi ha servita è Claudia. Ad ogni modo, se questo è il vostro modo di trattare i clienti, ci penserò se tornare da voi per il prossimo acquisto oppure cambiare.

Très très long pour recevoir sa commande

Sephora middle east requires soo much more attention!! It falls behind so far in comparison to other countries. It doesn't have the same variety nor the experience. Moreover they don’t give out any samples,and there aren't any offers or discounts through out the year . It just very boring and doesn't motivate purchase. Even though females in the middle east love beauty and are willing to pay a lot . Yet the shop strategy seems like they truly dont care about the customer and the experience they have. New launches if they actually get here are very late !!

I've always liked Sephora's products not all were great but they worked out for me. The only problem I do have now is that Sephora cancelled Amanda Ensing just because she's a conservative and christian. So I will no longer buy from Sephora . Shame on you for treating conservatives different .

Bestellungen kamen bisher an, Kundenservice jedoch schlecht! Außerdem ist die Angabe "bis zu 3 Proben" auf der Website zwar "richtig", jedoch irreführend! Ich habe dort bestimmt schon 10 mal bestelle und immer nur 0 bis 1 Probe erhalten.