SephoraReviews of sephora.com

Misleading information about products No customer care conscience Difficult to contact Wish I’d read these reviews first

I actually ordered from a UK company call Feelunique who then informed me they were Sephora!!! The products arrived and both were damaged because of the poor packaging. Because they were to be gifts I contacted them by email from the Sephora website. An automated reply asked me to send photos, which I did. Then the silence started. No confirmation of the photos having been received or indication of what they were going to do about it. I sent the photos again and sent emails asking for a response to no avail. Only when I bombarded their Community forums with a message of how poor they were at Customer Care did I finally get an offer of a £10 gift voucher. Not what I wanted. I will not use this company again and will tell all my friends not to.

I ordered an item and was told it would be delivered in 2-3 working days. Two weeks later and I have had no update. Tried several times to contact Sephora via their live chat (which regularly cuts you off after waiting in a queue for up to an hour), their web form, and email. I have had no response, and still do not have my package. I feel really disappointed and that I’ve basically been scammed.

Ho fatto un acquisto il 28 novembre con il black Friday articolo mai ricevuto per una spesa di 130 € continuo a chiamare l’assistenza clienti le prime volte mi dicono che il pacco verrà preparato a breve dopo quasi due settimane mi dicono che l’articolo non è più stock chiamando il servizio clienti senza tra l’altro ricevere nessuna mail di avviso. Non comprate più da Sephora aprite gli occhi, intanto si sono presi i soldi in anticipo e chissà quando me li rimborseranno

READ THE REVIEWS. Couldn’t even be bothered to contact me after I filled out their generic online contact form. One item I ordered arrived battered and leaking! Poorly packaged.. A few bits of paper in a large box! I will NEVER use them again. The reviews are really bad overall for good reason. What an excuse for a company! I hope you’re proud of your awful reviews. If you learn how to treat your customers maybe the reviews would reflect this. AVOID LIKE THE PLAGUE.

Wish I’d read reviews here before ordering. Ordered a perfume on Sephora App, paid through Klarna and then screen whirred for 1 hour (it was supposed to take me back to Sephora website to hit button to confirm order). It didn’t! Order has not registered to my account yet Klarna payment has been deducted from my bank. Waited on online chat for 45 minutes and then chat function was disabled. So no order gone through yet payment taken. Absolutely disgusting level of service - AVOID AVOID AVOID!

I can only agree with all the bad reviews, it feels like I am dealing with a scam website. I used to order from feel unique and never had any problems, I placed an order with Sephora and the first items arrived without any problems. I then placed another order on the 30 November and the money was taken immediately. I subsequently received an email from Evri on the 2 December saying there was a delay but have had no further updates. I realise that the problem is with Evri but their website just says to contact your supplier. Unfortunately as there isn’t a phone number to contact Sephora and the online chat is unavailable, this is extremely difficult. Despite completing a webmail form daily, all I receive is an automated response telling me that I can manage my order on the website. But there isn’t an option for an undelivered item. I can only assume they do not have any real people working for them and everything is automated. This is the worse customer service I have ever encountered and if I don’t receive a reply I shall have to contact trading standards in order to try to get a refund. Update, finally received a reply from Sephora and I have been asked to complete a claim form. It’s reassuring to actually have contact with a real person at last and hopefully all will be resolved.

Lixo de empresa, comprei e não recebi nada, ficaram com o meu dinheiro e com os meus produtos. Cuidado, não comprem nesta loja.