SephoraReviews of sephora.com

This is the second time, the item is lost in delivery. I would not recommend purchasing anything from Sephora as there is poor customer service and using a delivery company that isn't delivering. I have still not received an item I have paid for.

Shocking service. Same as another reviewer the delivery driver literally dropped the large box on my doorstep whilst I stood there…instead of handing it to me. when I took it indoors to open it I could see the box was far too big for the contents with the result that it was bashed in on one side, the gift boxes hadn’t been wrapped and secured properly so had been thrown around the much to big outer box. The gift boxes were damaged and the contents spilled out in the box. I have tried to contact customer service but they don’t seem to have any uk customer service at all. Shocking! I wasted my money (over £100 on gifts which arent fit to give, and won’t be ordering again. Really need to spread the word about this awful company!

Articolo acquistato online in Ottobre e mai ricevuto. Venti chiamate per ottenere rimborso e, quando sembra che abbiamo trovato la quadra, mi dicono che devo aspettare altri 30 gg per il riaccredito. Vergognosi.

My order arrived with a missing item. I immediately reported to Customer Service, who said the replacement item would be on the way asap. Since then, I have been round and round in circles trying to find out where my product - which I have paid for - is. Multiple automated responses via the self-service support option. Live chat that either cuts you off after 30-odd minutes or which says it is not available, despite my mutliple attempts to use it during the stated availability hours. No response to multiple web form requests for help. No customer service phone number. So basically - like so many other people have reported here - they have taken my money but not provided a product in return. Contravention of Trades Description Act? Are we able to report them to Trading Standards? This is a huge and sudden drop of a cliff for customer service since Feel Unique was taken over by Sephora. Never had a complaint in my 10+ years of using Feel Unique. I am now wondering whether to ever use Sephora again, if they can't be trusted to send me the product I've actually paid for.

I'm still waiting on my order from middle of November I been trying to contact them several times but no response

No dia 24/11, através de referência bancária, que me foi enviada pela Sephora, paguei uma encomenda feita há menos de 24h. 1 ou 2h depois recebo sms dizendo que a encomenda foi anulada por não haver o artigo em stock mas a referência estava ativa e aceitou o pagamento. Recebo também e-mail, despropositado, dizendo que o valor não seria descontado, no entanto o valor foi imediatamente retirado da conta. Enviei um e-mail ao apoio ao cliente pedindo esclarecimentos mas não obtive resposta, tive então de ligar, 3 ou 4 dias após, para o apoio ao cliente que me disse que o dinheiro estava em cartão Sephora, quando nem se sequer me foi perguntado como queria que fosse feito ou informado que o valor estava disponível em cartão. Pedi reembolso para a conta bancária e dissearam-me que teria de enviar novo e-mail e aguardar resposta e após essa resposta 15 para o reembolso. Portanto, a Sephora fez uma venda falsa, não me informou de nada acerca do que fizeram com o meu dinheiro ou o devolveu até so momento, pedi esclarecimentos por e-mail e não responderam, tive de ligar a pedir que devolvessem o meu pagamento e continuo à espera que me devolvam uma quantia de uma encomenda que foi anulada pela própria Sephora. Já me aconteceu pagar e depois a empresa perceber que o artigo já não está em stock, no entanto essa marca informarma-me, sem que eu tenha de procurar saber, que procederá à devolução da quantia paga e fá-lo no máximo em 2 dias úteis. A falha no artigo pode acontecer mas o apoio ao cliente é claramente deficiente principalmente quando o cliente não teve qualquer culpa ou acesso à informação. Continuo a aguardar o reembolso da quantia.

Horrible for buying online. I ordered a 60ml dior frag from them took like 3 weeks for them to even send. I asked for a refund many times they kept avoiding just giving me my money back. They told me it was due to them having a sale and a lot of orders. Definitely Don’t shop online here if you want your products in a rush. They also told me they would get back to me with more info and really the only time they got back to me with me having to msg them for a response was them telling me my parcel had successfully been delivered…. That’s it.. I ordered 2 frags from adore beauty within 30 mins!!!! I had a notification telling me it had shipped . I had it within a day (this is during the Xmas sale).

-1 if i could. Where do i start disgusting service from start to finish sent a parcel out delayed then to find the item had a burst bag and the product had leaked. Couldnt get through on live chat as it throws you off. So reported via email to be told i couldnt have a refund or replacement and was offered £5 when the item was £30 and was a christmas present!!!! I will never ever use this crap company again, customer service advisors need to learn how to deal with complaints clearly under trained! Avoid this company!