SephoraReviews of sephora.com

First parcel never arrived - lost by Evri. Replacement parcel only contained half the order. Just keep getting standard replies. Chat never works. Wouldn't use them agsin.

Ho acquistato un articolo durante il Black Friday, è passato un mese e ancora non è arrivato nulla. La spedizione manco si vede . Pacco inesistente. Complimenti a Sephora e al suo team inutile

My order was missing items, so I contacted them. The chat agent stated she would send the item. I received the confirmation email. It was the wrong item, and it was being shipped to a different person at a different address! I contacted them again and was basically told the item was out of stock, and I was out of luck. Extremely disappointed! Do not shop here!

Disgusting company, ordered an item it didn’t come 3 weeks later, reached out several times to hear nothing back, ordered another one and it came tried to get a refund for the first one and they refused. Going to do a charge back with my bank. DO NOT USE THIS COMPANY IT IS A FARCE

Ho effettuato un ordine il 6 dicembre, ed i prodotti erano tutti disponibili.L' ordine risultava approvato ed in lavorazione, ma dopo 6 GG. me lo cancellano giustificandosi che un prodotto era indisponibile(peccato che avevo altri prodotti nel carrello).Che choc, sotto Natale, sono dispiaciuta ed incazzata, il sito è gestito in maniera inappropriata... sembrerebbe che lascino le offerte per attirare ma poi realmente non le hanno più....Un sito inaffidabile!

I ordered my parcel in November and it still hasn’t arrived. Evri (the delivery service) still has it recorded as ‘on its way’ and it is meant to be a 2 day delivery! I recorded the parcel as lost in post and another was sent out, again, the same thing with the delivery company Evri claiming that the parcel is ‘on it’s way’ and I have heard nothing since. Feelunique never had any of these issues!

Selbst 1 Stern ist zu viel. Der Kundenservice ist so frech und unverschämt gewesen. Bislang Unhöflichster Service, den ich erlebt habe ! All die Kommentare hier verstehe ich von nun an besser!!!!! Zudem ist nicht nur einer, sondern mehrere von den frech gewesen. Hatte ich bislang echt noch nie, dass ich so dermaßen behandelt wurde von einem Kundenservice. Ich werde meinen Anwalt einschalten.

Versprochene Vorteile und Prämien werden nicht gewährt. :-( Enttäuschend.