SephoraReviews of sephora.com

I also wish I had read theses reviews before making a purchase. Buyer beware. I placed an order on the 26th November for eyeshadows, I received an email on the 27th November saying they had been dispatched and would be delivered via courier. Today is the 20th December so it’s clear they were either never dispatched or they are lost. I contacted Sephora via ‘feelunique’ after a few days they responded stating that they will send out the goods again. It is now far too late as they were bought as a Christmas present. I replied stating it’s too late and I now request a refund. They have ignored my reply. Do not buy from them. I will need to take this up with my credit card company

I ordered 2 perfumes in November i just recieved one perfume the cheapest one i bought among the 2.to say am disappointed is an understatement.

I placed an order on 10 December for things for my daughter’s Christmas. Then got an email saying one part of my order had been despatched. Checked Evri tracking, my order was out for delivery on 13 December. No delivery. Evri had allegedly attempted delivery that day, which was a downright lie, then on the tracking they want more information regarding my address!!! How could they have attempted delivery but need directions for my address? I’ve emailed Sephora a few times now, no reply. I’ve done the help bit with Evri regarding directions to my house giving them phone numbers and my email, they’ve not gotten in touch with me either, though I do have 4 incident numbers from them. What use are they??? Evri tell you to wait for so many days then get in touch with the company you ordered from. Pointless when Sephora won’t reply to your emails! I doubt if part of my order will be delivered now before Christmas. I wish I’d read reviews before I placed my order. Will NEVER order anything from them again.

Horrendous! I’ll never order again! Communication non existent, weeks to arrive….if you need something for a birthday gift then save yourself a headache and pop into town because you’ll never get anything on time from Sephora and that’s if it ever turns up at all!

Wish i read reviews order item but was sent wrong item at a fraction of the cost.dont answer phone nor emails.awful company

I had an issue with an order but the communication from this company is non existent. There is no telephone number and the limited channels for communication mean that you end up going round in circles. As a result, an order (my husband's Christmas present) is currently stuck in limbo. DO NOT USE THIS COMPANY- you're better off paying slightly more elsewhere and getting a decent service (or receiving the item in my case)

Ordered 2 weeks ago still no item!! Evri tracking says returning to sender! Customer service dont reply to any emails. Live chat just kicks you out whilst waiting. No phone number. There is literally no way of contacting them! Basically been scammed out of £30! Wish id read these reviews first before placing my order! Which was a xmas gift may i add! Terrible company

Look at the state of this Christmas present ! Very poor packaging ( a plastic bag wrapped up ) paying good money and end up with something looking like a last minute buy from the pound shop ( nip+fad )