SephoraReviews of sephora.com

Same as the others. Use Evri as a delivery company and who knows where my order is. Will be asking for a refund and never shopping here again. Save yourself the hassle and don’t bother with shopping here.

Esperienza allucinante. Ho fatto un acquisto di 95€ un mese fa pensando sarebbe stato consegnato da un corriere diverso, come scritto sul sito. Invece la spedizione è stata assegnata a Poste italiane. Il corriere dice di essere passato, ma non è vero. All’ufficio postale in pacco non c’è, nonostante l’avviso di giacenza e il servizio clienti di Sephora è inesistente. Contattati 3 volte via mail e innumerevoli volte telefonicamente, non ho mai avuto risposta. Ad oggi la chiamo truffa

I wish I could put 0. I was so happy when I found out that Sephora was coming to the UK that I put in a very large order of £300 and paid for next day delivery. I made this order on the 11th December and expected it to arrive Atleast a few days later and probably wouldn’t have said anything if it came a few days late. However, my order is now very late and I have tried sending a email form to customer service but I keep getting the same automated response back. Honestly, sent the same response to me 5 times! Saying that they are sorry I am missing some of my order and it will probably come in different packages. The problem isn’t that I haven’t received SOME items it’s that I haven’t received ANY! I then thought it will be helpful to use the live chat and waited in the queue for around 20 mins which is fine and I didn’t mind until I was cut off from the chat and told to fill in the email form. I really don’t know how else to contact them about my order now. I just wish I had stuck to ordering with Cult Beauty or something as I have never had any problems with them! So annoying because we always wanted Sephora in the UK!

This company is a disgrace. They give absolutely no customer service. There is no means of communication other than email. They advertise chat and Twitter but these channels do not work and relate to their US site. I ordered 11 items and as a former Feel Unique customer I had every expectation that my order would arrive promptly. It arrived 4 days late, despite the fact I paid for premium delivery AND only 2 of the items arrived despite the fact I was charged for all 11. After much investigation I found a link on the site which allows you to report missing items. I uploaded pictures of the shipment , which was evidence that something had gone wrong with the packaging. 3 days passed then I was emailed asking for pictures so I sent them again AND…….. nothing. That was 7 days ago. Nothing…… I am £130 down and have no apparent means of getting any recourse. A disgrace.

Ich wollte die Foundation von Rare Beauty ausprobieren. Ohne auch nur nach meinem Hauttyp zu fragen, sagte die Dame, ich solle doch lieber eine andere Marke ausprobieren. Ich will aber Rare ausprobieren, weil sie eben meiner Hautbeschaffenheit am besten passt und ich etwas Leichtes haben. Nach hin- und her hat sie dann gesagt, sie trägt es mit ihrem ekelhaften Pinsel auf, welches auf 1000 verschiedenen Gesichtern gewesen ist. Naja, im Endeffekt habe ich die richtige Farbe gefunden, aber diese „Ich weiß es besser, ohne mir dein Gesicht angesehen zu haben“- Attitude gefällt mir nicht. Die Damen haben null Ahnung von dem, was sie verkaufen. Die Tester sind alle regelrecht versifft und man wird im Laden verfolgt. Mein Mann suchte nach einem gewissen Parfum (er ist Sammler) und statt zu sagen, nein, haben wir nicht, versucht sie ihm den „Mainstream“sten Duft ever anzudrehen.

Valuto con una stella perché di meno non è possibile. Effettuato un ordine di acquisto con consegna in negozio… MAI PIÙ Sono impossibilitata al ritiro, mando prima mia figlia per ritirare e le dicono che essendo minorenne non è possibile consegnarle la merce (mi domando se chiedano la Carta d’identità a chi acquista in negozio o ritira i pacchi a casa) successivamente mando una persona maggiorenne con delega e mia carta d’identità in originale, pretendono che venga esibito lo scontrino (per un ordine online)… Non acquisterò mai più da Sephora! Esperienza pessima e personale molto scortese.

There is no option for zero stars or that's what I would have selected. Parcel dispatched on 15/12/22 via Next Day Service,Evri still saying they are expecting it as of the 22/12/22. Contacted sephora 3 times still no reply. Just do not use as it will be a load of hassle and stress you don't need chasing your package. Give your money to a company that values its customers

I ordered a large order of over £100 which included Christmas presents as well as items I am in need of as have run out. I am so disappointed as I always found feel unique to be reliable and fair. I ordered on the 9th December, the dispatch confirmation email said delivery 2-3days. Its now the 21st and I've still not received my parcel. The tracking info was last updated on the 12th saying it has been delayed but no change to that message or any communications since. I emailed and I received an unhelpful email back, quite generic and evasive of any facts. I'm still in the dark as to why my parcel has been delayed and whether I'm ever going to receive it. Won't be using them again after this.