SephoraReviews of sephora.com

Meine komplette Bestellung wird storniert weil 1 Produkt nicht auf Lager ist. Ich bekomme keinerlei Info per Mail dass meine Bestellung storniert wurde und der Kundenservice ist extrem unfreundlich. Das Geld für meine Bestellung bekomme ich erst in 10 Tagen zurück und die restlichen Produkte soll ich in einer neuen Bestellung erneut bestellen. Anstatt die restlichen Produkte einfach zu versenden und das fehlende Produkt zu stornieren. Zudem hat mir der Kundenservice gesagt, welches Produkt nicht auf Lager sein soll jedoch wenn ich das Produkt suche kann ich es erneut in den Warenkorb legen. Wie soll ich nun sicher gehen das meine neue Bestellung nicht auch wortlos storniert wird. Der Kundenservice meinte zu dieser Sorge nur ,,damit hab ich nichts zu tun das macht das Lager.“ Völliger Schwachsinn

Ho chiesto un rossetto MATT ARMANI e, dopo vicessitudini, una venditrice Givency ha fortemente insistito per un Givency, stesso colore, ma una vv a casa mi sono accorta che era un Nude!!! Non si è trattata di un'incomprensione visto che avevo il mio rossetto Armani con me e che non è la prima volta che mi viene rifilato un prodotto diverso da quanto richiedo: di recente, avendo pelle secca, volevo acquistare un olio Guerlain, ma la venditrice ha insistito per advanced serum, double r, sempre di Guerlain, in quanto a sua detta molto più efficace, che nei gg successivi ho scoperto non andare bene per la pelle secca. Ultimamente ho speso parecchio per prodotti che non posso utilizzare perché in antitesi a quanto ho richiesto. Per non parlare dell'ostinazione della signora Estee Lauder che ancora recentemente insisteva per vendermi il solito scrub, a sua detta per pelle secca, quando le avevo appena detto che me l'aveva venduto anni prima e che non mi andava bene. Risposta: ma come lo usa? Troppa furbizia, poca professionalità, situazioni molto irritanti.

08.12.2022 ein Weihnachtsgeschenk Macara für 23,— € im Laden per Gutschein Karte (anders konnte man die Online Bestellung nicht vornehmen, im Laden 7,— € teurer), Lieferung am 10.12. da, leider nicht mit der Bestellung identisch. Kundenservice möchte Foto per Mail, danach kam der Retourschein. 16.12. mit DHL zurück, Eingang bei Sephora 19.12.2022 laut Sendungsnummer! Am 28.12. und 03.01. keine Bestätigung vom Versand im Kundenservice, somit keine Rückerstattung und dann auch nur auf einen Kundenkonto. Brief an die Geschäftsführung, keine Rückmeldung. Mail am 09.01. mit Sendungsnummer und Beleg. Anruf am 10.01.2023 keine Bestätigung vom Versand. Bekomme nach Rücksprache die Gutschrift nur wenn ich ein Konto bei Sephora eröffne und etwas bestelle und gleich storniere. Bin ich nicht bereit dazu, da ich erst mal meine Zahlungsdaten eingeben muss, um diese zu stornieren. Alles nicht normal, wollte nur ein gewünschtes Geschenk (das ich kurz vor Weihnachten nochmals bei Sephora im Laden bar gekauft habe (teurer)! Ich habe sowas noch nie erlebt und werde dort nie mehr etwas kaufen!!!!

I want my refund!!!! I am absolutely disgusted by this company. This is my final attempt at getting correspondence from Sephora UK before taking it further. I wish I had come on here before purchasing from them as 99% of the reviews echo my situation. I would avoid shopping with them at all costs! I will write my complaint here with the hope Sephora UK will respond. Order Number:FN66842919. I have sent 2 emails, none to which have been responded to. I received my parcel just before Christmas and when the driver handed me the parcel I said to him that it felt very light and could I open it as I was wary that the box felt empty. In front of the driver I opened my package and the aftershave box was empty with no aftershave in there. The driver stated I would have to take this up with the company I had ordered from as he was just the middle man. This is a disgrace. I want my money refunded. I strongly suggest to not order from Sephora UK, this is not a company worthy of spending hard earned money on!!!!!!

I think Sephora should shot down their customer service!! This is ridiculous in many ways, been on the phone for more than 35 minutes someone finally answered the phone and he said I couldn’t hear you and he terminated the call immediately.. jesss… I want to cancel my credit cards 💳 now..

Someone has used my email to subscribe to their products. I have tried to unsubscribe but this doesn't work. I have sent an email request for deletion of my email address to which they replied they wanted my Name, Email address and Billing Address. Firstly I have given them my name and they have my email address as I have emailed them about this and they keep sending me marketing emails. Secondly, if someone else set up an account with my email address then the billing address and name would be different. Terrible company with terrible customer service and questionable practices. If this is my experience and I am not a customer god knows how bad they treat their actual customers.

I would give 0 stars if I could. Still waiting for customer services to get back to me from 24th December, they ignore all emails, online chats, internet forms - even though they say they will get back in 24hours. My order isn’t being processed so can’t use self help, customer online care has me going around in circles. Nobody at this company cares, it’s an embarrassment. They still have my money, technically theft!

I made a purchase from sephora uk on 25th December. but the things I bought still haven't arrived. I have reported this to you many times. no one was helpful. I feel like I've been scammed. i don't recommend to shopping from sephora uk.