SephoraReviews of sephora.com

Ich habe einen Concealer bestellt, der sollte, laut Mail, vier Tage später geliefert werden. Leider war dies nicht der Fall. Danach bekam ich eine Mail, dass die Lieferung unterwegs sei, sich allerdings um weitere sechs Tage verspäten würde. Doch selbst nach über drei Wochen nach Bestellungaufgabe kam nichts an. Durch Nachfrage beim Sephora-Kundenservice sagte man mir, dass das Produkt wohl nicht mehr bei mir ankommen würde. Ich würde das Geld erstattet bekommen und solle das Produkt einfach nochmal bestellen.Im ersten Moment erschien mir das als sehr freundlich. Doch als ich das Produkt erneut bestellen wollte, gab es das nicht mehr. Also insgesamt eine sehr enttäuschende erste Erfahrung mit Sephora, wahrscheinlich somit auch die Letzte!

Ich habe eigentlich immer gerne bei Sephora bestellt aber bin mittlerweile nur noch genervt davon. Kleinste Sachen kommen in großen Verpackungen, nur damit die ganzen rabattcode Karten rein passen, etwas das keiner braucht und möchte. Verpackungsmüll daher ohne Ende, Sephora künftig nein danke. Ein weiteres Unding ist dass das Unternehmen hier auf keinerlei Berechtigte Kritik eingeht

Die Verkäufer im Shop vor Ort sind toll . Freundlich und du bekommst eine tolle Beratung .Produkte und Marken auch gut . Allerdings der Kundenservice online ist unter aller Kanone. Wen ich meinen Job so machen würde, hätte ich keinen . Ich habe geschrieben ,dass ich mich in der App und auf dem Handy nicht einloggen kann und das mehrfach.Antwort : ich soll es doch am PC versuchen. Dann hatte ich einen flüssigen Augenbrauenstift Stift bei dem die Kappe irgendwie kaputt zu sein schien. Sie ging immer auf in der Kosmetiktasche. So trocknet der Stift ja aus ! Egal wie fest ich ihn verschlossen hatte . Antwort vom Kundenservice via E-Mail da ich den Stift schon drei Monate hätte ,könnten sie mir nicht helfen . Ich habe ihn ca 2 Monate in Benutzung und es ist ein Defekt kein Umtausch . Das hat mir dann endlich eine ganz nette Dame Von der telefonischen Kundenbetreuung bestätigt. Sie hat mir auch sofort angeboten das Geld zu erstatten da es sich hier um einen Defekt handelt und nicht um einen Umtausch. Ich habe aber dann darauf verzichtet . Ich bestelle einfach nächstes mal in einen anderen Laden . Oder ich sehe mir alles vorher an bevor ich etwas kaufe . Wirklich schade . Und die Sterbe habe ich nur vergeben wegen einer einzigen netten Mitarbeiterin am Telefon .

This review is for Sephora in NYC. A few years ago I went to Sephora in NYC. I kept quiet about my experience because I was so traumatized but I now feel it’s time to say what happened and why I don’t shop at Sephora online anymore and will never recommend them - especially if you are of color! I’m a person of color, I’m educated with a bachelor’s degree and haven’t stolen. I was in line and grabbed makeup I bought from Sephora.com out of my purse. I stood in line, went to the counter to return it. I handed over my receipt of original purchase to the cashier. Everything was fine until I was asked to go to the back of the store. A security guard escorted me to the back and said I had no choice and had to go with him. I was confused and shocked, what was this for? They lead me to a room where they had three young people inside. Two guarded the door and the third interrogated me as if I did something wrong. The woman in charge grabbed my bags and went through them and found absolutely nothing- no Sephora product at all in my bag. (I had a purse and a shopping bag because I came from a Make Up Convention where I worked for a makeup brand not sold at all in Sephora and the convention gifted me eyeshadows which I had taken with me when the day was over. Because I live out of town and far from a Sephora store (which is why I shopped online), I had brought the makeup from Sephora into the city with me for a faster return. To be clear the Sephora makeup was in a separate bag from the makeup from the convention. The CCTV will show how I entered the store and didn’t put any Sephora makeup into my bag/pocket. The only thing I did was take makeup out of my bag for a return which clearly would be seen on the cctv if they checked! The three people in the room clearly saw I had not stolen anything and refused to let me leave. The woman in charge kept trying to make me say I was guilty for stealing when I hadn’t! She continued to say the only way I could leave the room was if I signed a paper that said I wouldn’t be allowed in the store ever again. I refused to sign for a long time because I hadn’t done anything wrong, why would I want to be banned from a store when I wasn’t guilty of what they accused me of? I asked to speak to a lawyer and they took away my phone- the woman said I wasn’t allowed to make calls! Legally if someone asks to speak to a lawyer you have to let them, you cannot deny them this! J I’m know as a person of color, we need to ask for a lawyer because we are often misjudged. I was really amazed this actually was happening to me. I didn’t admit to anything because all I did was return makeup I had a receipt for. I hadn’t stolen any of their property. I asked them to check their cameras, to watch the videos- that they’ll see I did nothing they accused me of. The woman in charge smirked at me and said she didn’t have to look at the CCTV, that the only way I was leaving the room was after I signed a document they had. This went on for what felt like hours- I honestly don’t know the time frame because I wasn’t allowed access to my phone. I was in a small tiny security room with three other people, one who looked at me with despair in her eye- as if to warn me either way I was going to have to sign (she was same race as me by the way). Seems like Sephora hires different races so they can’t be singled out as racist. I was lied to and told that the only way I can leave is by signing and that it is only a paper that says I’m not allowed in the store again. I should have known better. They considered signing the paper an admission of guilt, I was arrested for a crime I didn’t commit and they wouldn’t even check their CCTV! If they saw it, they would clearly see I didn’t go to any makeup isle and grab products and put in any bags or pockets- they would see I stood in line and only grabbed my makeup from my personal bag I came in with originally! This was honestly the most traumatizing time in my life. I had never experienced racism and prejudice like this before. I’ve usually had positive experiences in Sephora. Who knew that would be the day to change everything. This company claims to uplift all races and be inclusive, but trust me. They won’t eye the white girl who does slip something into her pocket, but they’ll blame the item missing on me because of color? Then they’ll search my bags and realize they made a mistake, they got the wrong person but they want to cover up their racism and prejudice by forcing me to sign their paper so they save their own skins to act like their assumption was right when they have no proof, no evidence because there was absolutely none! Sephora shoved me under a bus. The worst experience of my entire life. Shame on you Sephora! I may never receive justice from Sephora, but at least I can leave this review.

Eu fico chocada sobre como é grande o número de vendedoras soberbas dentro da Sephora aqui no Brasil. Gente, eu entendendo que é um trabalho cansativo. Não é fácil lidar com o público. Mas é melhor sair e procurar outra coisa do que ir trabalhar cheio de ódio maltratando as pessoas que não tem nada a ver com a m***** da tua vida. Porque, me desculpa, maltratar pessoas é coisa de gente com a vida péssima e mal resolvida. Hoje no shopping JK eu tive a pior experiência na Sephora e tô… chocada. Mas claro, não comprei absolutamente nada lá. Levo meu dinheiro para outro lugar. Não tem problema. Não é a primeira vez que vejo isso dentro da rede. Não vou generalizar porque já fui atendida por pessoas maravilhosas ali. Mas a maioria é HORRÍVEL. @Sephora, treine suas funcionárias.

Ich habe Paar Mal bei Sephora bestellt und nie mehr wieder!!! Ihre teuren Produkte, die meiner Meinung nach (und nach meiner eigener Erfahrung) nicht Mal 1 € - Qualität haben, können sie selbst verwenden. Für mich ist es reine Veräppelung. Sogar bei DM gibts bessere Produkte!!! Nur das einzige Produkt hat mich überzeugt, und zwar die flüssigen Lippenstifte, sonst nichts mehr

Your customer service sucks. Sorry :(

La domanda è una: perché ti fanno scegliere i campioncini omaggio se poi non ne mandano? Non dico quelli scelti ma anche due a caso. No. Zero. Così ogni volta