SephoraReviews of sephora.com

Received the wrong order and they're unwilling to do anything about it

They are overpriced and their return policy is a scam. You buy an item online, return it in store, but they only give you store credit. They do not refund you and then you are forced to buy things in store, which cuts you off from any free samples or online coupon codes or discounts. Absolute garbage company, last time I buy anything here.

I had gift card numbers stolen. I immediately contacted the Sephora number on the back of the card. I spoke with a rep, but the call was disconnected. I called back, that rep took the info on thecards, then forwarded me to another department, who forwarded me to the supervisor. Also gave her the info on the cards - she said that the person who stole the cards could only place an order with them, so she would investigate, hold the cards and orders, and Sephora would respond in 24 hours. 2 days later I called back to get the status, talked with a customer service rep who forwarded me to escalations, who forwarded me to a specialist. Once again, they needed all the card info, but 1/2 thru giving the info the call was disconnected again. I tried then to do it thru Sephora Chat. The person there instructed me to email copies of the cards to customer service. Did that - received an email that I needed to call the original number - putting me back where I had started 3 days earlier. I responded, explained the situation. She apologized, but still sent me back to the original number. Now I'm stuck, I may have cards that have value, but there isn't any specific department at Sephora that I've been able to reach who seems willing to own this issue and help me figure it out.

Dies ist meine erste Bestellung bei Sephora im online Shop und ich muss ehrlich sagen das es echt quatsch ist. Ich habe 11 Artikel bestellt. Dann kommt Tage später, dass die Bestellung verzögert wird nur um dann am nächsten Tag eine neue mail zu erhalten die sagt, dass die Bestellung komplett storniert wurde…ohne überhaupt zu fragen ob man eine Teillieferung möchte! Der Grund für die Stornierung war das EIN EINZIGER Artikel nun doch nicht im Lager war. Also ne sorry. Dann ruft man beim Kundendienst an und die sind genau gleich inkompetent. Lesen dir vor ja, das ist einfach so das dann alles einfach storniert wird. Als wär das nicht alles, bieten Sie dir an die nächste Lieferung ohne Versandgebühren zu versenden. Also jetzt mal ganz ehrlich bei einer Bestellung mit 300€ + Warenwert fallen sowieso die Versandgebühren weg. Wirklich enttäuschend und inkompetent!

Comprato per due volte un prodotto online con ritiro allo storno e per due volte consegnato il prodotto sbagliato. Le dipendenti dello store, oltre che poco informate sui prodotti che trattano anche arroganti nelle risposte e nella gestione del reso

It feels strange when you make an order for 100 euro plus, and there is no even one sample in the package! From now on, I will better order through other online shops

Sono stata nello store di Sephora a Bari in Via Sparano, le ragazze sono state super gentili e disponibili peccato che prima di loro ho avuto a che fare con Antonio lo store manager… un grandissimo maleducato.. pessimo

De fiecare cand am comandat pe site, nu au trimis comanda din depozit pana nu am facut ssesizare la serviciul clienti. Sunt dezastruosi pe partea de livrari cei din Romania. Iar serviciul de click and collect e o gluma proasta. Nu primesti nici o informare cand produsul este pregatit de ridicare. Nu recomand, exista site-uri mult mai profi din punct de vedere livrare, serviciu clienti.