SephoraReviews of sephora.com

I ordered from their website and my package never arrived. They are refusing to give me my money back because I took to long to tell them.

Azienda poco seria

Kundenservice ist unter aller s.. …,ich habe die Ware vor 4 1/2 wochen zurück geschickt seit 4 Wochen sehe ich anhand der Sendungsverfolgung das das Paket bei Sephora eingegangen ist, nach mehr maligem Nachfragen per Telefon und Email was denn jetzt mit meinem Geld ist bekam ich immer wieder die Antwort „wir müssen uns im Lager erkundigen wir melden uns dann“ darauf hin bekam ich aber nie wieder eine Antwort also zack wieder angerufen und wieder das selbe heute 09.02.23 nach 4 1/2 Wochen bekomm ich eine email ich solle doch das Produkt innerhalb 14 Tagen zurück schicken und dann bekäme ich mein Geld obwohl das Paket schon seit 4 Wochen dort angekommen ist, tut mir leid es so hart aus zu drücken aber ein dümmeren und schlechteren Kundenservice habe ich noch nie im Leben getroffen und kann diesen online shop somit auch überhaupt nicht empfehlen, denn bezahlen muss man ja auch immer sofort aber wenn es darum geht das man als Kunde sein Geld zurück bekommt Katastrophe!!!

Purchased a Farmacy honeymoon glow face serum from Sephora/feel unique… I am a repeat buyer of this product only I usually purchase from cult beauty. I might add that I have purchased this item around 11 times to date. Upon this occasion cult beauty did not have the stock at time of purchase so bought from Sephora. Product arrived with a quarter of the contents missing! Product has obviously been used. I contacted Sephora through the relevant channel to make them aware of the issue and request a replacement product. I explained that contents of item were missing and I felt the product had been used due to missing contents. I also further explained that due to the nature of my complaint I felt unable to use the product as I was unable to either confirm or not confirm that said product had been tampered with and as a result was a quarter of a bottle of product missing as said. Additionally I provided all photographs of product received with missing contents as requested! I also informed them that I had been a repeat purchaser of product in question and that items received prior to this were indeed full and not missing content. I received a reply from Sephora 4 days after making initial contact making them aware of this issue… wherein I was told that the relevant department (distribution centre) had indeed advised that the quarter empty bottle I had received was actually normal, and that all bottles of the same product within their distribution centre were apparently identical to the one I’d received with regards to contents! This I know is incorrect as i have purchased this item several times as said. Sephora then added a screen shot of said item to the email correspondence they sent for me to apparently see that the product in their distribution centre was also a quarter empty? Upon looking at screenshot provided by Sephora it was clear to see that this was another lie! The picture of a bottle of said product provided by the distribution centre was indeed full and was not an accurate or normal comparison to the one I had received. Therefore I am left with no product, no replacement and no refund. I will not be using Sephora again and would advise others do so with caution. Alternatively cult beauty are awesome, they do not send quarter missing bottles of products and are far easier to deal with on a customer service level should you ever have the need! BAD SHOW SEPHORA! I SPEND ATLEAST £250 A MONTH ON SKINCARE AND MAKEUP PRODUCTS FOR MYSELF AND DAUGHTER! I WILL NOT BE PURCHASING FROM YOURSELVES AGAIN! 1 STAR ⭐️ GRANTED AS SEPHORA DID ACTUALLY REPLY TO MY COMPLAINT AFTER 4 DAYS BUT REFUSED TO RECTIFY THE PROBLEM! CONSUMERS BEWARE!!!

Applied for and received approval for a sephora credit card and was unable to make a purchase even after talking to Customer Service - they told me to wait 7 days!!! Their website is falsely advertising that you can apply and use in one day.

Acquisto sempre nei negozi sephora.. Oggi io e mia ci siamo recate per prenderci il nostro regalo di compleanno,scorte esaurite.. Come è possibile che sia esaurito un prodotto che mi ASPETTA DI DIRITTO AD ESSERE ESAURITO? COMMESSE FURBETTE? 🤔

I ordered a birthday present with over £300 next day delivery I get an email saying we need to prove who you are please send a copy of driving licence and bank card. Before dispatch. Are you actualy F….ing serious they are holding my goods with FULL payment fraudulent scammers. Shame on you Sephora.

Placed an order and updated the delivery and billing address before checking out. Their system sent to the default address and now they are refusing to refund or dispatch items to the correct address claiming it's my fault. Dodgy that this is Feel Unique using the Sephora UK name also? Customer service extremely slow and unhelpful. Avoid. Plenty of other places to use like Look Fantastic and Beauty Bay.