SephoraReviews of sephora.com

Uno schifo totale . Annullano l' ordine quando usi gli sconti. Ieri 21 febbraio decido di acquistare 2 prodotti chanel per sfruttare lo sconto del 25 per cento, ordine andato a buon fine con info finali sulla consegna. Dopo 2 minuti vado a rivedere sull' app e noto la scritta ordine annullato, chiamo il servizio clienti e, in un' italiano poco comprensibile,mi dicono che i prodotti non sono disponibili quando al momento dell'acquisto lo erano e sono tutt'ora disponibili. Io ribadisco che non ho fretta e sono disposta ad aspettare che ritornino in magazzino, e non vorrei che fosse annullato l'ordine, ma ovviamente mi dicono che devo rifare l' ordine e ovviamente senza scontistica usata in precedenza(che strano).Per un problema loro, di malgestione del sito , devono rimetterci ignari aquirenti, o probabilmente è una strategia per annullare ordini scomodi e troppo scontati. Zero disponibilità a trovare una soluzione diversa.Una presa in giro totale. Mai più questa profumeria tra l altro carissima sui prezzi . Vergogna.

Customer service is rubbish ! No one is replying to my emails! Absolutely disgusting! I WILL NOT RECOMMEND TO FRIENDS OR FAMILY!

I ordered foundation knowing it might not work but mistakenly confident in their return policy. I waited a few months after purchase to open pkg and try the product (don't open makeup until you are intending to use it due to bacteria growth starting), and thus learned I was unable to return or exchange after 60 days. $55 down the drain. Thanks Sephora. :-(

I ordered a Christmas gift for a friend with a delivery date of 22nd December, it should have been delivered directly to her address. When I saw my friend in the new year the gift had not arrived. I checked the site and it said dispatched. I contacted Sephora to sort this out and either have it delivered or get my money back. They only deal via email or chatbot. They never replied to me and finally last week when I checked the status of the order their was a note to day that I have now been refunded. Terrible service. Rude not to acknowledge my contact and embarrassing that my friend didnt get her gift. Will not use this company again.

Sign in error! Such a long time they didn't fix the app! It's so annoying useless app!

Secondary to packing/shipping error item was not received, when contacted item was sent but wrong shade. Item was brought to store and receipt was received but account was not credited. Basically I paid 69 dollars for nothing. Customer service was contacted and refused to refund money stated the system would not allow it. Maybe sephora should have a consistent policy among all representatives because it is different depending with whom you speak with. Also sephora could at least offer in some form to correct their error even if just store credit instead of just taking the customers money for no product.

I went to Sephora, Bridgeport Mall, Tigard, OR with my young, beautiful niece and we received excellent service. I went there by myself and received no help at all. At check out, the clerk who was not busy and could barely be bothered to make the sale. Very dismissive even though I made a substantial purchase. Sadly, this is not the first time I have experienced ageism in a Sephora Store, but it will be my last. I will not shop Sephora again - with or without my young niece.

This is the lowest of the low in terms of customer support experience. I have written multiple times to get some information on simplest of matters, but you will always get an automated response. Which means : you have a company that not only does it not care about its customers but neither does for its employees. When you have a good customer service that is satisfied and realiable that also means you will have such customers. In this case, sephora doesn't give a dime about either of those two, and it is there only to sell sell sell and sell by relying only on its marketing and our non-use of common sense. Stay away from this shop.