SephoraReviews of sephora.com

I ordered 4 items from Sephora, I paid 2 amounts of next day deliveries because 3 items were being shipped by Sephora and 1 item was being shipped by LUNEIA (through sephora) Firstly they did not include the next day delivery charge for LUNEIA on the invoice though this was charged - a bit shady Secondly when my items didn’t arrive I went on Sephora to select my delivery and the item I had ordered that was being shipped by LUNEIA says it’s out of stock I contact Sephora to advise the above and they basically ignored all the points I made about: -the fact that i’d paid for next day delivery for both parts of the order and there only being one charge on the invoice - That I’d requested next day and it’s still not here (should have been yesterday) - That in my account when I’d selected this order it says the item is out of stock And they replied with ‘ The remaining part of your order should arrive with you shortly, if it does not arrive by 05/04/2023 please let me know so I can assist you further’ The 5th of April would make it 7 days since I’d ordered i’m no genius but I’d say this is outside ‘next day’ Oh and also they never let me know that there was a problem, I had to chase them and they still failed to address all the points I made. This is why they are rated so low!! avoid!!

E' stata una volta che ho comprato su Sephora ma sarà anche ultima. Un servizio clienti pessimo, la merce che mancava nell'ordine, non hanno saputo rimediare, il rossetto, liquido tra l'altro che non è arrivato sigillato. Ho chiesto di reintegrare e rivedere il mi ordine, mi hanno semplicemente detto che non possono fare niente. Non comprate mai online su Sephora, prezzi alti e servizio scarso.

Ordered aftershave it says 100 ml bottles x2 had these before with a different company these are not even half full, stay clear not one bottle but both, Thieves. Looking at the rest of the reviews on here let’s hope this is a sinking ship then we don’t have to deal with this kind of service .

Customer service at Sephora was atrocious and made my child cry and not want to eat dinner. I would give less than a 1 if I could, This was at Jordan Creek Mall Sephora in Iowa. My young child opened a bottle of perfume not knowing it was not a sampler. The Sephora woman working there said she didn't like my tone when I told her we heard her say to not open the bottle. As I was leaving I indicated that she was making my child cry and it was not ok to bully- she said to me "then you raised her wrong." I asked again to make sure I heard correctly and she said same to the manager and would not say sorry/ we didn't realize it was not a Tester Bottle. Not sure if manager will address. I will never go back. My child is 10-she didn't know better

Kaufabwicklung für 2 Produkte mit Gutschein und in der Bestätigungsemail stellt man fest, dass ein Produkt nicht mehr verfügbar war und raus genommen wurde und das ist mir schon zum 2. mal passiert. War mein letzter Einkauf bei Sephora

PIOR EXPERIÊNCIA DE COMPRA DOS ÚLTIMOS TEMPOS Comprei um presente para minha esposa dia 08 de março 2023 (que não era barato). Como passou o prazo de entrega e não entregavam, reclamei. Disseram que iam resolver. Não resolveram. Aí dia 26 pedi o cancelamento. Disseram que iam analisar (nunca vi analisar cancelamento). Aí dia 27 resolveram enviar. Enviaram. Dia 29, quando já esperava chegar, cancelaram, mas está na minha fatura do cartão (a cobrança). Moral da história, passadas 3 semanas desta "palhaçada", vou comprar na BelezzannnaWeeb (de onde sempre comprei). É o preço da traição. 🥹

ordered perfume on line, it came with a free mini perfume and 2 samples. Once my delivery date passed, I contacted CS and they said my order was lost! I asked if the carrier could be contacted and they said no... just no!!! Supervisor said he can reorder but my mini perfume and 1 of my samples are out of stock..(I'm just s.o.l. with that) They reordered and I was able to choose another mini but since it was a special offer, I can't get the other sample. (Gave 100 points.. that doesn't help) This was the 1st time I ordered and it was just a horrible experience. You would think Sephora would be a better business but NO THEY AREN'T!!!!!

Sephora. Warning DO NO BUY From SEPHORA.UK. I ordered one item. Sephora confirmed 1 item. Then I reicieved 3 litems and Sephora uk took payment for 3 items. I now have to report this company to my bank for refund. Today Sephora having read Trust Pilot have sent message for me to contact them..... They made mistake and have stolen money from my account. My bank will refund me but after Sephora's scam. NEVER use this company. I will keep Trust Pilot aware of this company's corrupt ion and dishonousty.