SephoraReviews of sephora.com

- Terrible website, constantly crashes and shows error messages. - Non existent customer service. - Their new UK store is as bad as their website. Total dirty mess with a poor choice of products.

Premetto che fino ad una settimana fa mi sono trovata quasi sempre bene, il lieve costo più alto rispetto alle altre catene era giustificato dalla professionalità delle commesse nel consigliare il prodotto più adatto a me! Fatto che a mio parere non sussiste in alcuni punti vendita! Mi sono recata in negozio per farmi consigliare un fondotinta che potesse ovviare al lancome teint de idole 0.35, non più in commercio, consigliatomi tra l'altro precedentemente da Sephora stesso, adattissimo a me, la commessa a cui mi sono rivolta mi ha consigliato in alternativa, provandolo su una mano e non in viso, un dior n2.5, io insistevo che era chiaro per il mio incarnato, ma poi mi sono lasciata convincere e lo hoordinato on line su Sephora stesso, dato il 20 per cento di sconto riservato agli acquisti on line! Che dire, ovvio che da un prodotto diverso non mi aspettavo la stessa resa, ma era totalmente inadeguato a me, consegnato senza incarto per cui non adatto al reso, ora ho buttato 43 euro, giro con un cencio bianco che mi fa sentire profondamente a disagio senza possibilità di rimedio se non quello di gettare il prodotto e comprarne un altro, ovviamente fuori dal circuito Sephora, perché i costi senza professionalità del personale non sono più qualificabili!

One star because there is no option for zero stars. Among the worst websites I've ever used, certainly the worst one I've used in years. Couldn't complete the order on any device, with multiple payment methods. Two banners cover the cookie banner. Laughable.

I have ordered 3 times from their website since they opened the website in UK last year. Each and every time I had problems. Ridiculous problems created by incompetent people from Sephora team in UK. First time I got website and some technical issues (charges without order release), second they send wrong products , and the last one (issue still work in progress now) delivery problems, parcel lost and when I finally got in touch they offered a replacement but surprisingly all 6 products are out of stock, so I am still waiting for refund. No products, no money, no respect, no empathy...(sounds like the world we're leaving right now)

Feel like being fooled Reduced from £60 to £30, I thought it would be a 150ml size but nop, I received a 50ml smaller size, if u Google it, the original price for a 50ml is around £30, so why u marked the price higher, making people confused that it was a bigger size. Left of the pic is what I've got from other web for £40(150ml), right is what I have got from Sephora for £30. Would not buy from you again.

I am really disappointed with Sephora my order #59244372322 this is second time they didn’t send free samples along with purchase I got my parcel today as per shipment email it contains 1)Skinfix set 2)Tatcha serum 3)samples-Jack Black Protein Booster Skin Serum & Eye Rescue 4)samples-Lawless Lip Plumper And Lip Mask Beautiseal But never receive samples 3 & 4 I want to try Jack Black product as I am interested in it. But unfortunately they never sent it.

Tried to order using a blue light card and was told that the particular brand was not included in the discount. Unfortunately this has happened to me twice, both different brands. I would not recommend this company.

Shambolic and non existent customer service - avoid this company. I used to have no problems at all when dealing with Sephora's predecessors Feel Unique. I placed an online order (FN69365263) on 22 March 2023 opting for next day delivery for which I paid an additional amount of £4.95. The goods did NOT arrive on 23 March so on 24 March I sent a message to Sephora's ' Webform Helpdesk ' advising them of this, and requesting that they refund the £4.95 to my card. I sent a further message to the 'Helpdesk' on 25 March and have to date received no response whatsoever from Sephora. There is no phone number that can be called so how can Sephora contend that they do in fact have a customer service department ?