SephoraReviews of sephora.com

If had issues in the past with delivery. I just go to Ulta and walk in.

I have never had a problem with them, although my age is off for some reason and you have to call to get it changed. That is very dumb, I also wish that shipping had went a tiny bit faster. Other than that 0 problems.

Mi sono recata al negozio Sephora di Brescia (al centro commerciale Freccia Rossa). Per quanto riguarda il servizio, niente da dire. Staff disponibile e gentile. Le commesse si sono offerte più volte di aiutarmi e mi ha fatto molto piacere. Il problema sta nel fatto che ho fatto un acquisto di 92 euro, tra cui una matita per sopracciglia, che non era nella confezione! Era un regalo di compleanno e ho fatto una figuraccia. Inoltre, alla cassa ho fatto la carta di Sephora e niente, me l'hanno passata ma niente punti! Boh! Sono basita

I like to believe I am a patient person, who doesn’t often complain to a company about their service, however I’m a little disappointed. I purchased some products 5-6 weeks ago, one of my products was broken and some of them were a little dirty. I assume it happened in transit, which I know is something they cannot control. I reached out to them about it and they were nice enough to offer a refund or replacement. I asked for a replacement because I tested the product and liked it. They said they would arrange for a courier to pick it up. 5-6 weeks later (and 24+ emails between us), the courier has finally picked it up! I tried to be positive about the situation, however i spoke to several different employees trying to arrange the pick up, and when they told me a courier was picking up the product (at a time I had work and had to get someone to wait for the courier to come at my house) no one showed up. I was happy to know that finally I had done all I needed to and now I’d be getting a replacement of the product I’ve been waiting almost 2 months to use, however now the item is out of stock so I have to just get a refund. Sure a refund is better then nothing, but if things had been more organised, I like to think it would have been some smoother and maybe not sold out before mine could been replaced. I don’t want to make a complaint directly to them, just want to vent a little. Hopefully my next shop with them will be a better experience :)

io trovo che i prodotti da sephora siano molto validi, ma riscontro ormai da quattro acquisti problemi con il saldo punti sulla carta...avevo gia fatto presente il problema mandando mail su mail e il tutto sembrava risolto...oggi andando sul sito ho notato che i punti da 290 sono passati a 115...proprio non capisco.

Hands down the best brands and best selection but the prices are high and the sales they give don’t really give much of a discount. Usually you can get a free premium sample of some new product a brand is trying to market. Shouldn’t they just give those items to buying customer for free? Also, I have rouge membership and so I am entitled to two day shipping but not once has my package actually arrived in two days. Meh.

I was in Sephora KSA recently and their staff had little to no knowledge about products. The whole point of not shopping online is to get one on one advice. A tad bit disappointed.

My online experience has been good so far, they arrive on time, no confusion, get my samples as I picked them. The “in stores experience” can be ackward. There has been nice customer service but mostly they were snobby and felt like I was bothering them. Feel very pushed to buy something when I’m only browsing. For what I see in other reviews is just a matter of time before my online purchases begin to be unpleasant. Apparently I’ve been lucky.