SephoraReviews of sephora.com

I would never use this platform for this. Yet, I just made a promise to them that I would since I feel I wasn’t treated fairly. Been a loyal client of Sephora since 2007. Bought the wrong foundation product in March by mistake, which looks identical since it is same brand, same packaging at $60 a pop. I always like to have at least one on hand. Also purchased the accurate one this summer. I must have pulled from my shelf the one recently purchased rather than the one from March. I now need to get a new one from my shelf and realized that it is the wrong one; same company but different texture all together. Tried to just make an even exchange but THEIR POLICY does not allow this since i purchased it more than 60 days ago. Spoke with different supervisors and although they can see that i ALWAYS used the other one, still can’t do anything about it. What a shame to lose a 15-year client over this.... it is probably just as good for me because their products seem to always be more expensive than other stores. Bye bye Sephora…

Ordine effettuato sabato 23 . Me lo mettono in consegna mercoledì, io nelle note avevo già specificato di suonare alla vicina. E niente il pacco non viene consegnato. Ricontatto GLS per modificare la data di consegna rimettendo nelle note la consegna ai vicini. Da qui non è passato mai nessuno.ho chiamato l'assistenza Sephora venerdì alle 13. Dicendomi che dovevo aspettare la fine della giornata per vedere se mi sarebbe stato consegnato e nel caso ricontattarli. Ho mandato una mail ieri e non ho mai avuto risposta. Ovviamente ho chiesto l'annullamento dell'ordine, calcolando che ho pagato 100 euro e non so dove sia il mio profumo.

Horrible customer service Delivery was fast but one of my make up pallets was crashed and when i contacted customer support they did nothing

Terrible service from store to corporate Their cashier told me a wrong return policy when I try to follow that policy They advise too bad so sad They're sticking to their policy and willing to lose $500 to $1000 annually just from me. Not to mention I have 3 teenage girls who are now into facial and beauty products Looks like Ulta will now be getting our business. In the last 90 days I have spent close $480 and Sephora is willing to lose that over a $39 product which I had a receipt for and buying more stuff.

I am a fan of shopping in-store at Sephora, always find the staff helpful and friendly - so just to be clear this is a review purely based on an online purchase experience. Either I experienced an isolated glitch in the system, or there needs to be a more robust process on their side. 1. I placed an order but received no confirmation email although I could see the payment transaction processing in my bank account. 2. The order did not appear in my Sephora account (luckily I took a screenshot when I made the purchase so I had the order number that was generated). 3. I contacted Sephora with my order number to check whether it had processed correctly. 4. While waiting for a response my full order arrived, although I received no email from them or the courier advising package shipped/tracking details. 5. It took 8 business days for Sephora to respond. 6. They apologised and said the reason the order failed was that a couple of items were sold out, but now back in stock, so I should try to make the purchase again!!! So long response time to query and misinformation in the response. It seems like their response was a guess, otherwise it would have been clear on their systems that my package had since arrived and payment had been processed. Quite incredible for a company the size of Sephora.

Have a Sephora card now in credit card heaven , ordered Tom ford hombre leather for Christmas . Decided to finally use a spray look at bottle and top is puddles , not just puddles but moving the bottle and it spilled , spray bottles shouldn’t spill . Bad seal probably bad business not to offer exchange and keep a good CC customer but instead the man allowed me to hang up and cut that card up . 150 bucks wasted. , thousands in cc purchases and to let one faulty nozzle loose all that future business , it’s how it starts one bad review then another and y’all be down there with kohls .Sephora was great one stop , but no biggie just order direct now. The fella on phone should of asked what my account name was before letting a cc spender leave . I don’t bluff I love to recycle bad business . I’d leave pics of the cologne puddling out of bottle but no where too upload . Thanks and be cautious when buying through big box online . With the Covid labor shortages the workers are tired over worked and I’m sure not all packages are treated so well . But bad business is bad business and this was strike 2 Strike 2 is cheaper than strike 3

Ho acquistato online il set di Rituals e ho richiesto la confezione regalo e il biglietto di auguri. Lo scatolo del set è arrivato tutto squarciato. Della confezione regalo e del biglietto, nemmeno l'ombra. Mi serviva per un regalo di compleanno. Adesso cosa dovrei fare? Dovrei incartare il set con la carta di Natale? E per giunta dovrei consegnarlo alla mia amica tutto rotto? Nemmeno se lo avessi recuperato da una bancarella al mercato. Non comprerò mai più. Le altre profumerie sono molto più accurate.

Fast delivery (Why I gave an extra star) but did not give me the samples I ordered. Replaced it with something else and when I spoke about it they told me they were "sorry" but did not try to make up for it. You cannot trust them if you want to get the free samples you selected with your order.