SephoraReviews of sephora.com

Would give no stars if I could. An awful experience. DON'T TOUCH THEM WITH A BARGEPOLE. Parcel arrived but box was empty apart from a few leaflets. Contacted then within 5 minutes of receipt. Sephora did not want to know insisting their order dispatching system was flawless inferring I was lying. £92.65 for an empty box! Several messages to them and pictures were to no avail. Fortunately I had used PayPal and they were able to sort out the whole mess. Customer service non existent. Do not use this company. I wish I had looked at reviews.

My order did not arrive and I seem to be unable to get them to either resend or refund. They seem to use AI robots to manage customer contact with no facility to speak to an actual person in customer services. I have lost £40.

This company is the worst company I have ever known to buy from online. It is a complete con. I didn’t receive my items, the delivery note in the box said they were there but only 1 item was in the box - they have taken my money and there’re is no way of contacting them - all you get is automated messages there is no phone number or real email address. They should be struck off.

Recieved a product that exploded upon arrival with faulty container that I was unable to open. Still yet to receive a response from the customer complaints team despite continuously chasing. Will not be using them again !

The worst experience. After many years as a loyal customer, I will no longer be one. Have, repeatedly, given them the benefit of the doubt with product order issues. At one time their customer service was excellent. That is a thing of the past. Today, yet another issue (lengthy time being on hold) was unresolved and the representative and her alleged supervisor (which I requested to speak to) were utterly useless, and made it clear they had no interest in rectifying my problem. So, today my long customer relationship is over. I officially quit.

I've just seen so many negative reviews for Sephora since I had my bad experience with them - wonder if this ever makes any difference. I'm still waiting to hear back after being sent the wrong product and I have emailed, phoned, tweeted, everything and no response. I guess anyone can run a company in this negligent manner. Anyone have any ideas how to follow up because they just don't care?

First I used to think sephora itself is a big brand and will be best company but because of my baby I had to do online shopping from Sephora and my stuffs never came I contact them and the denied to refund my amount which was $480 and I asked what should I do now? They even denied to resend the order and asked me to contact the fleetoptic..I did file a claim in fleetoptic and they send me an email saying that they won’t be able to help me out and I have to contact to Sephora again I call customer service the lady I spoke to was so rude and unprofessional she told me we won’t be able to refunds you or resend the stuffs..it’s a scam never ever buy anything from this so called Sephora..worst company,worst customer service and worst experience ever so disappointed and dissatisfaction with this company..

All the bad reviews are accurate. This company has gone down hill after taking over Feel Unique. Shopped with Feel Unique for many many years, largely unproblematic, now Sephora are in charge and previous refund took weeks to be actioned with no apology or explanation, and had an order delivered to Asda store on Monday and the box was crushed to pieces, no idea if that was Asda issue or the delivery company. Sent photos to Sephora the same day and all I have had in return is an automated email on a loop asking for photos. I reply to the email with photos and the same auto email responds asking for photos. There is no means of speaking to anyone or by-passing the automated system at all, which is what happened before when the refund wasn't actioned. Thankfully I pay for everything via visa so my next course of action will be to get my credit card company to reverse the payment. I have a feeling as soon as I dispute the payment with Visa that an actual person from Sephora will be in contact. It's shameful that a large company behaves so poorly just to make money. It can't be the be all and end all of life on planet Earth, scamming people to make a fast buck. We're all here for a short time, why not try doing good in the world instead?