SephoraReviews of sephora.com

Acquisto un profumo con una commessa che ha solo dato opinioni negative su me dicendo che non sono una cliente facile. Se sto cercando un nuovo profumo posso essere libera di scegliere? Dopo aver trovato ciò che cercavo alla cassa mi viene dato come omaggio un flaconcino anonimo senza scritta sulla boccetta e senza un cartoncino che parli di cosa mi è stato "omaggiato ".....mi spiace ma non sono affatto soddisfatta.

I bought an item that I saw via an ad on 26/06/2023, made my payment and received a confirmation email with the tracking number. I was tracking my item and on 10/07 there was a notification said your item was successfully delivered. I contacted them saying that I haven't received my item, they gave me a UK telephone number to contact, I have contacted the Parcel Force they said they haven't received any item with this number! then I contacted them again and this time, they sent me a bar code confirming the delivery, I took the barcode to the post office but they told me this is a Chinnese barcode and we need a UK one to be able to track. I contacted them again explaining everything happend in the post office but they didn't seem to be concerned at all. This is an awful experience and carlessness. customer services zero. Not very keen about the customers! I wouldn't recommend anyone to buy from them at all.

Paket nicht erhalten Ich wollte bei Sephora ein Geschenk kaufen, weshalb ich dort extra mehr Zeit für die Bestellung eingeplant habe. Doch das Paket kam nicht an und bei der Paketverfolgung gab es auch seit Tagen keinerlei Fortschritte. Erst als ich Sephora kontaktiert habe wurde mir mitgeteilt, dass mein Paket von DHL zum Lager zurückgeschickt wurde. Habe mein Paket somit niemals erhalten. Schlechter Kundenservice ! Eine Begründung oder Entschädigung habe ich auch nicht erhalten

Sent wrong item and no response from customer service after contacting them several times.Absolutely shocking!

I don’t think customer service is manned at all. They send generic answers to questions about products which I think must be from widget/bots. Doesn’t fill me with confidence and definitely not now having read some reviews.

Ordered back in May, despite many attempts to get hold of someone?? Email, Chat etc.... no response and still no order £22 down the drain what an awful company! Save your time effort and money and go elsewhere 0 stars! Fraudsters!!

Customer service so bad that I'm now leaving as many bad reviews as possible to do at least £22 of damage to Sephora to make up for their complete failure to address refunding or replacing the £22 item that arrived damaged. Customer service less than non- existent - contacted through three different routes that try to send you off in different directions (and terrible AI directing too), and not a hint of a response. For a company that sells mid range products they should do better. Won't be buying from Sephora again, but will get my £22 of enjoyment out of leaving bad reviews. Thanks Sephora.

I would give them no stars if I could. Appalling costumer service. Order still not delivered 10 days after saying it has been and not one response from their customer service despite trying to contact them on numerous occasions. Stay well away.