SephoraReviews of sephora.com

I had an awful experience in Sephora in Santander today. My 13-year-old daughter had saved up her money to spend in the shop. Whilst browsing she picked up a face cream and then left it on a shelf somewhere and continued to choose other products. When she came to pay, she was asked by the assistant to produce the face cream. My daughter could not remember where she had left it in the shop. The assistant refused to sell her what she wanted to buy until she found the cream. how awful for her. She was made to feel like a thief for no reason. What should have been a fun shopping experience was ruined by rude and aggressive staff. Shame on you Sephora!

The worst customer service I ordered from them for the first time and it’s literally the last time.I had received an email that evri won’t be able to deliver the parcel that day and will try next working day.The very same day I receive an email that the parcel has been collected from my local evri shop when I was expecting it’d be ready to collect next day.I emailed customer service few times but it’s like they don’t even read the previous emails.I raised this 10 days ago and since then I received 2 replies saying they’re waiting on a response from evri and finally one that says the parcel has been collected which is something I could see on tracking service myself.I am so disappointed with their service and because of them using evri now I have lost £200.If anyone from Sephora bothers to read this then my order number is FN72405875

Bei meiner Bestellung wurde das beworbene Geschenk der Bodylotion von Gucci nicht mitgeschickt. Der Kundenservice meinte am Telefon, ich hätte das Gratis Produkt selbst in den Warenkorb hinzufügen sollen. Beim zweiten Bestellversuch stellte ich fest, das es garnicht geht. Warum wird die Werbung nicht rausgenommen, wenn das nicht der Wahrheit entspricht. Lieber woanders bestellen!

Awful. The subscription service is a scam with no way to access customer service and get a refund or replacement. Items are constantly replaced with much lower value or miss altogether. Very disappointed especially after so much excitement that Sephora arrived in the UK.

SEPHORA IN KÖLN, NIE WIEDER !!! Am 14.08.2023, erhielt ich den Besuch von Freunden und Kunden aus Brüssel, die ich einlud, die Stadt Köln und ihre attraktiven Boutiquen zu erkunden, einschließlich des bemerkenswerten Sephora-Geschäfts in der Schildergasse. Während dieses Besuchs kaufte ich Produkte im Laden, darunter zwei Artikel der Marke Chanel, die mir aufgrund meiner langjährigen Wertschätzung für deren Qualität vertraut sind. Nach der Bezahlung war ich verwirrt, da ich direkt vor dem Geschäft feststellen mußte, das der Farbton von der Nummernangabe abwich. Sofort bat ich höflich um den Austausch des Produkts, gestützt auf die Beweise für die festgestellte Differenz. Die Reaktion jedoch war äußerst enttäuschend: Die Verkäuferin lehnte meine Anfrage überaus unhöflich ab und beschuldigte mich fälschlicherweise, das Produkt angeblich benutzt zu haben. Natürlich war es unversehrt, genauso wie ich es nur Minuten zuvor erhalten hatte. Diese Episode markierte den Höhepunkt meiner Enttäuschung, insbesondere da ich die Initiative ergriffen hatte, meine Freunde und Kunden ein Geschäft vorzustellen, von dem ich glaubte, es sei ein Beispiel für exzellenten Service. In diesem Geschäft traf ich Verkäufer und Käufer verschiedener Ethnien und Nationalitäten an, was ich anfangs als positiven Aspekt der Vielfalt wahrnahm. Jedoch hat mich die Verkäuferin dermaßen abschätzig und inkompetent behandelt, was dann kurz vor Ladenschluss erst erträglich wurde, als mein Mann hinzukam. Schlecht gelaunt wurde mir das Produkt getauscht. Ich möchte klarstellen, dass dies das erste Mal war, das ich mich in 35 Jahren, in denen ich in Deutschland lebe, wirklich diskriminiert gefühlt habe. Es tut mir leid, ich kann es nicht anders nennen!

Bought two items as Christmas presents in early November 2022. One was delivered within seven days. The other item was delayed; I raised an issue in early December, stating that it hadn't been received and asked if I could have a refund as it was too late. They don't make it easy to contact them. So eventually, someone emailed me back asking if I wanted the money returned to my original bank account; I replied yes and waited! Nothing happened, no refund, and when I visited my account, it said refund requested. This was March 2023, so I attempted to contact them again to be told it was a duplicate request. It's now August 2023, and I still haven't received the product or the refund. I know it's £10, but it's the principal. Sadly, I won't be using them again, which is a shame, but I was so excited when they offered home delivery in the UK.

I ordered from from Feelunique.com, a subsidiary of Sephora. But I received a completely different item than I ordered. I ordered a Kayali Yum Pistachio Gelato 100ml for my girlfriend's birthday. But lo and behold, I received a °5 Chanel 50ml.. How's that even possible? I really, really would like to recieve the product that I payed for.

Awful service. Emailed their web form twice. Sat on Messenger and after 2 hrs gave up waiting. They did suggest I send another form in but in the end I made a formal complaint. I told them it was stuck with Evri but they didn’t seem to be that interested. Told me today they would resend…we shall see.