SephoraReviews of sephora.com

Aggressive Werbung = Abmahnung

Store # 1 Gilford mall in Surrey BC (June 28th) Store # 2 Coquitlam Centre mall in BC (June 30th) Bad service !! What a way to make you feel IGNORED

I am not sure what is going on with Sephora as of late but I am beyond disappointed. Besides missing the items promised after spending well-over $40 on my order, the customer service is almost non existent. I am unable to even reach someone to complain about the missing items.

I am extremely disappointed with my experience. I purchased a Dior Backstage Glow Maximizer Palette from Sephora, but it arrived with what appears to be a manufacturing defect. The compact does not click shut, the lid opens on its own when turned upside down, and the back label is also poorly applied with air bubbles underneath. I contacted Sephora multiple times and even spoke with a supervisor. Instead of reviewing the defect itself, my request was denied solely because my order was shipped to a freight forwarding address. No consideration was given to the fact that this appears to be a factory defect rather than shipping damage. I paid $54 for this palette and had purchased it as a gift. I expected better quality control and customer service from Sephora. Unfortunately, this experience has left me very disappointed and has damaged my trust in the company.

En mayo hice un pedido on line en Sephora.es que tras pagar no me llegaron a entregar en el domicilio indicado. Tras ponerme en contacto con atención al cliente me informan que el mensajero dice que lo entregó pero no es cierto, y se niegan a devolverme el importe de la compra, ya que no me lo entregaron y por supuesto Sephora no puede acreditar que me lo hayan entregado porque no me envían el albarán de entrega firmado. Cuidado con Sephora, no saía que pudieran estafar de esta manera.

Prøvede at bestille varer i weekenden, fik af vide efter bestilling at varerne var annulleret, dog var mine penge reserveret. Ringede til leverandøren mandag morgen og fik af vide de var sendt. Bring har dog først modtaget besked kl 15:41 i går og pakken som der oveni var betalt ekstra for er endnu ikke dukket op, men pengene er trukket. Jeg fortalte i går at jeg jo gik udfra pakken var annulleret da deres system sagde det, og fik af vide jeg blot skulle afvise den i dag da den var på vej (hvilket så ikke passer) - såååå nu står jeg og har købt en anden gave fordi den skulle bruges i dag - dog er jeg trukket næsten 1000 kr for en pakke Bring ikke engang har under levering !!!! Håber på respons og mine penge retur snart, da sagen ellers ryger til forbruger ombudsmanden. I må ALDRIG handle her !!!

DO NOT ORDER FROM SEPHORA!!! I ordered online, and just received it. Received 1 out of 3 samples. Called Customer Service, and told them about it. Told them that I just placed another order, if they can either replace the samples on this order or add it on the new order, whatever is easier… but the answer is “No”… and there’s nothing they can do about it. They offered 50 points for the missing samples and inconvenience. I used to shop a lot from them, then I stop cz of issues like this. I tried again, gave them another chance, maybe they have changed… Nope! Never again will I order from them…unless I really need it, and they are the only store that carries them.

PSA, I worked in retail banking for 10 years and can tell you Sephora is gaslighting you, if you had a package stolen and they deny replacing it, you don't go to the police. You file a Merchant Dispute with your bank within 30 days of receiving their decline to refund or replace and bring that refusal email in for the bank to add to investigation they will conduct against Sephora. If you do not complain through the proper channels Sephora will never change logistics companies and or be held responsible. Legally it's on Sephora if they choose a logistics company that doesn't pay living wages and they experience more package loss due to this. To note all the drivers for these 3rd party gig "logistics" companies make them file their taxes as "independent contractors" like Pyramid schemes aka MLMs as well as escorts, and truck drivers. When they used UPS before I'm sure they had much less theft reported as they make living wages.