SephoraReviews of sephora.com

Il sito non funziona correttamente , ho verificato tutti i dettagli ed ho diritto ad una promo che vale solo per oggi. Non è stato possibile risolvere il problema con il servizio clienti sempre occupato. Pessima esperienza. Inutili gli specchietti per le allodole

Bestellung wurde wegen nicht Verfügbarkeit wieder storniert… Unverschämt. Da ich auch die Shops schon meide wirds langsam schwierig

Servizio clienti pessimo!

In der mall of Berlin wird Kundenservice bei Sephora „kleingeschrieben“. Draußen gibt es nur Tester und wenn man die verpackten Produkte haben möchte, muss man einen Mitarbeiter fragen. Diese befinden sich aber alle ausschließlich „beim Schminken“. Trotz Nachfrage, wer einem dann die Produkte rausgebe, wurde nur gesagt, dass die Kunden, die geschminkt werden, Priorität hätten. So kann man auch Kundschaft vergraulen und keinen Umsatz machen. Wenn sich das Sephora leisten kann. Ich bin jetzt ein Kunde weniger!

Most of my order was missing I placed an order worth £149.99 containing six items. When the parcel arrived, only the Sephora Collection brush and the free Tatcha gift were inside. The Charlotte Tilbury foundation, Makeup by Mario brush, Rare Beauty blush and Kosas blush were all missing. My boyfriend tore the cardboard while opening the parcel, so that damage was not how it arrived. However, the box had a large amount of brown parcel tape around it and appeared to have been resealed at some stage. I cannot say whether the items were missing before dispatch or lost during delivery, but I did not receive the order I paid for. For four items worth £125 to be missing from one parcel is completely unacceptable. I have photographs of the box, delivery label and everything that was inside, and I expect Sephora to investigate promptly and provide either replacements or a full refund for the missing products.

Auf der Webseite wird damit beworben, beim Einkauf über CHF 170.- bekommt man 8 Minis dazu. Eine nicht nette Kundenverarsche. Ich habe für über 180 Fr. eingekauft, es war gerade eine mickrige Probe dabei. Am Telefon meinte die Dame vom Kundendienst, dass es vielleicht ein begrenztes Angebot- so lange Vorrat- war. Sorry, es steht immer noch auf der Webseite. Sie bot mir als Wiedergutmachung 10 Franken an oder 10% auf nächsten Einkauf an. Danke, verarschen kann ich mich auch alleine. Hier bestelle ich nie mehr etwas. Hätte ich nur im Voraus die Erfahrungen hier gelesen, hätte ich erst gar nicht bestellt.

I am extremely disappointed with Sephora Australia. This has been one of the most frustrating customer service experiences I have ever had. My parcel never arrived, and instead of receiving a clear explanation or solution, I was repeatedly sent back and forth between Sephora and Australia Post. Throughout the process I received conflicting information regarding the tracking number, the delivery status and the investigation. I was initially told that I was using the wrong tracking information, despite that same tracking number being provided and recognised by both Sephora and Australia Post. Later, Sephora themselves sent me that exact same tracking number, referring to it as my official Australia Post tracking number. The constant contradictions have made an already stressful situation far worse. What makes this even more disappointing is that this is now the second delivery issue I have experienced with Sephora. This order was purchased using store credit that had been issued to resolve a previous delivery problem, only for me to experience yet another unresolved delivery issue. Instead of restoring my confidence, this experience has completely destroyed it. Rather than feeling like my concerns were genuinely taken seriously, I felt as though the responsibility was being shifted onto me instead of the issue being properly investigated. I have spent weeks trying to untangle conflicting information, repeatedly contacting both Sephora and Australia Post, with no clear resolution. I expected far better from a company of Sephora’s size and reputation. Customers deserve clear communication, accountability and prompt resolutions when something goes wrong. Unfortunately, my experience has been the exact opposite, and I can no longer recommend ordering from Sephora Australia based on the way this matter has been handled.

I have ordered from them several times, and each time they left something out of the order. From free samples I selected to the free birthday gift to receiving the wrong items. I learned the hard way. Their customer service is awful! I now shop at Ulta. 100 times better!!