SephoraReviews of sephora.com

Ho effettuato un ordine approfittando della promozione e nonostante fosse andato a buon fine il giorno successivo mi è stato cancellato per una presunta mancanza di uno o più articoli. In realtà i prodotti erano disponibili, pertanto mi è stato annullato l’ordine solo per via degli sconti che cessavano proprio in quel giorno e da un colosso del genere proprio non te lo aspetti. Mai più Sephora.

I have had a terrible experience dealing with Sephora regarding their canceled Sephoria event in NYC (session one-silver key). I have never received the Swag Bag. I have had endless conversations and emails to no avail. Was offered 500 points to make it all go away, I refused.

Servizio pessimo! Ho scelto la consegna a domicilio, ma hanno consegnato il pacco in un fermopoint di brt. Sono dovuta andare io a prenderlo. Non so se si tratta di truffa o di mancanza di voglia di lavorare, ma quello che so è che non acquisterò mai più da questo sito.

Sephora Assago, essere dal panettiere uguale. Preparazione zero, voglia zero, mentre parlavo la commessa si è girata ed è andata via, dovevo ancora finire la frase. Sephora Assago chiuso per sempre. Pessimo,

Oggi mi sono recata alla Elnos shopping, come cliente abitue ho scelto SEPHORA Pur troppo mi é capitata una ragazza di corporatura robusta e occhi blu molto indisposta ed scazzata ad aiutarmi a trovare un fondotinta adatto alla mia carnagione, addirittura sbuffava da quanto fosse stufa. Tante che mi ha trasmesso la sua negatività e me ne sono andata via senza acquistare.

Sono entrata da sephora in cerca di alcuni prodotti…la commessa ( bruna e bassina )mi viene in aiuto , ho chiesto un prodotto che costava sulla media ( 25,00/30,00€) e mi ha guardato con aria snob e classista… mi ha provato alcune cose sulla mano, inserendo la sua “personale opinione” e sminuendo il make-up che avevo… la sua totale incompetenza è stata superata solo dal fatto che mentre decidevo quale colore prendere mi ha letteralmente sbuffato in faccia… ho rimesso tutto quello che avevo in mano al suo posto e me ne sono andata… Galleria Umberto (Napoli)

Used this company for the first time and have received the incorrect size bottles, I ordered 3 x 250ml bottles of body mist only to received 3 x 100ml bottles, emailed and have only got an automated response

It sucks that Sephora is one of the only places to get the types of products they have because I know I will never stop shopping with them. I am rouge through 2025. I probably spend at least $11,000 a year on Sephora products. That sounds insane, but I have a business of reviewing, so it's kind of like my job. Anyway, I generally do the same day delivery service because why not get my beauty in a few hours? Three times the driver delivered my package to a different address. The first time, Sephora could do nothing for me, and they basically said I lost over $400. They had helped me earlier in the year with something else they did not send, so I was "capped" for the year. That is crazy. I could totally understand if it was an exchange, and I needed to come into the store to give the product back instead of just them replacing it, that's fine. However, they just throw up their hands and say they can do nothing for you if you're capped off and you're missing an entire freaking order! I had to get the police involved to get my same Day package back from this woman who tried to steal it from me after I got the picture of the apartment where this human decided to put it and he blurred out the address. So because of their human error, I had to waste an entire night trying to get my stuff back. The second time, I guess I wasn't capped anymore, and they replaced my entire order. This third time, which happened last week, they told me they could do nothing for me at all. I know where they sent it, it was not my house, and I know the guy that lives there. His girlfriend doesn't know me though, and she lives like an hour to two hours away from here. She took my stuff and dipped out. So I used their 20% coupon for this order, and I only spent a little under $200. Honestly, the order could have been five bucks and they still should have just replaced the items that I did not receive. I just don't understand their policies. I would totally get if they kept people who constantly say they need a replacement without returning the defective/whatever other reason item on a cap where they have to go into the store and return the item in order to get the replacement after a certain amount of orders. However, if a customer doesn't receive something, they should get their freaking order or their money back NO MATTER WHAT. How are we supposed to trust a company that punishes us when they screw up? When I don't receive my items, that's not on me. I did what I was supposed to do. I paid for the items and waited for them to come. If they don't get here, why do I have to still pay for them? So yesterday, I asked them if I could get another 20% off coupon because I was unable to use it since I never got the items that I purchased. I figured that was the least they could do for me. They finally were able to, but not before I had to wait two and a half hours on chat wasting my night and my life all for a 20% off code. The supervisor was able to do it in a matter of minutes, so I don't understand why I had to wait for so long to get anything. They wanted me to place the order through chat, and I told them I was sick and tired of looking at an LCD screen since I had been online for over 2 hours, as I said. That's when he was able to generate a code, I guess it was magic since nobody else was able to do that for me. I'm still out my money, and at least if I get 20% off, I feel like I will be getting a little bit of my money back in a way if that makes any sense. I love Sephora's products. I hate Sephora's policies. It's just ridiculous that they say "I'm sorry you did not receive your items, but there is nothing we can do as we have helped you in the past." No, you did not help me in the past. You fixed what you messed up as a company. How is that help when I paid for something, and I don't get it. There was this fairly expensive item for the lips that I purchased, and the people at the store did not pack it in my bag. Sephora replaced it, and now I can't get a refund or a replacement for I don't even know how long. This makes me scared to order with the company. Who wouldn't be freaked out? If for some reason those items don't get to me and it is not shipped to me, I am going to be losing out on any money I spend. Remember when I said I spent $11,000 a year at Sephora? so I'm terrified to order from them now. This website is called trustpilot and it's about how we trust companies, and I wish I could rank them at zero because I don't trust Sephora at all. They do not care about their customers. They do not care about their customer's money. This is a tight economy, and customers can't just be spending their money and not getting products. Sephora is not a charity that we are donating to. They are a freaking retailer. If orders are lost, they should be replaced no questions asked. I will get off my soapbox now. I'm just so ticked off! 👎🏾👎🏾🤢 🤮