SephoraReviews of sephora.com

Don’t buy anything online to pickup specially if it’s holiday season. they cancel your order and give your money back after 48 hours to 7 business day. Be careful out there.

I would advise anybody to avoid using this company. I ordered 6 bottles of This Works disinfectant hand spray from them. When I received my order, the box containing the items was wet and on opening the box, I found 3 of the bottles deficient in contents due to loosely screwed on caps. When I reported this to them (with photos), I was offered a £10 voucher due to "damaged" goods. They claimed it must have happened in transit as the items were fine when packed by them. How do lids unscrew in a sealed box during transit? It can't happen. They were loose when packed by Sephora. If this company could have acknowledged it was a fault at their end rather than blaming the courier, I may have been more forgiving. As it is, I will not be using this company again and they can keep the voucher.

Esperienza deludente da Sephora( Centro Commerciale Romanina): Ho recentemente visitato il negozio Sephora, e purtroppo, la mia esperienza è stata estremamente deludente a causa del comportamento inappropriato di una commessa. Sono rimasto sconcertato dalla sua mancanza di professionalità e rispetto. La commessa in questione si è rivelata scortese e maleducata, facendo battute che mettevano a disagio me e altri clienti presenti. La sua condotta ha creato un'atmosfera sgradevole e ha compromesso l'esperienza di shopping. Ritengo che il comportamento di un dipendente in un negozio dovrebbe essere in linea con gli standard professionali, ma purtroppo, questa commessa sembrava totalmente priva di tali qualità. Spero che il management di Sephora possa prendere provvedimenti per garantire un ambiente più accogliente e professionale per i clienti futuri.

I ordered a Chanel Perfume and 3 other items recently, I received all the other cheap items but the Chanel perfume was missing from the box, I called customer service and they refuse to resend the perfume so they just thief my money and don’t care about it, on top of that one of the products that I received will expired in 2 months and they do not care, customer service is the worst and they are THIEVES…. How would you take my money and don’t sent me what I pay for???? And also sent me a product that is about to expire…..

I have been a member of Sephora's Rouge program for many years. I have been buying from them quite regurly during this stime. But today I am cutting ties with them. Their customer service has taken a turn for the worse. They consistently use 1 star shippers like Fed Ex (and using boxes labeled with Sephora on it is a giant target for thieves), despite repeated complaints about their service. I had a package with a large order marked as delivered by Fed Ex in November, which was never actually delivered (or delivered to the wrong address). I contacted them about this and they sent me replacements. I was not told at the time that, should I have future delivery issues, there is a cap on how much they will assist you in terms of refunds or replacements for shipping issues. Now I have had a second shipment that was not delivered correctly, this time by a different carrier (USPS). After speaking to the carrier, the advice was to contact the shipper. I have done so and been told that, because I have reached a limit on the amount of assistance they can provide, that they will not refund or replace my lost products. I was told to file a claim with the carrier. Carriers do not process claims from recipients, only from shippers. So, despite the volume of orders I have placed with them this year, and in years previous, despite my long Rouge member status, they refuse to assist me. Sorry for your loss. It should be noted that you cannot order things from their website and have them sent to the store for pickup. If you what you want from them is not in stock at a local store, they will only ship it to you. But if you have poor carriers in your area you are rolling the dice with your money ordering from them. This is totally unacceptable. I am very disappointed and do not recommend this store and will no longer be shopping there.

If you want to waste your day waiting for an order that will not be delivered, make sure to shop Sephora online. Worst "service" ever.

Auf Idealo wurde ein Kosmetik Produkt günstig von Sephora beworben. Nachdem die Firma das Geld schon 5 Tage über PayPal erhalten hatte, musste ich beim Kundenservice nachfragen, wann meine Bestellung ankommt. Mir wurde dann erzählt, dass DHL wegen technischen Probleme das Paket wieder Retoure geschickt hätte und Sie es nicht nochmal schicken könnten. Man müsste den Bestellvorgang nochmals abwickeln, obwohl die Firma weiterhin mein Geld hat. Das Produkt war "jetzt" ausverkauft und Sie würden die Rechnung stornieren. Es kann sieben Tage dauern, bis ich mein Geld erhalte. Dieser Firma kann man nicht vertrauen. Ich werde dort nichts mehr bestellen.

Ho effettuato un ordine online giorno 13 dicembre con la massima certezza che sarebbe arrivato prima di natale,ieri chiamo il servizio clienti visto che non mi avevano mandato ancora il numero di tracciatura e mi dicono che risulta un problema con il pacco... con arroganza e maleducazione rispondono "che non lo sanno" , cerco di fare capire che erano regali di natale e non potevo aspettare i loro comodi o il loro non sapere...cosa fanno? Mi staccano la telefonata per ben due volte. Ora staremo a vedere per il rimborso... mai più. Esperienza orribile.