SephoraReviews of sephora.com

Bought vals gift for my wife from sephora and the look on her face was amazingly priceless

I ordered from Sephora U.K. and received my item fast. I changed my mind and returned for a refund. Slow at processing but the customer service email response did say there would be a delay. I reached out to them on IG social media and it was sorted immediately. So I am pleased and thank the team for helping.

I have ordered from Sephora a few times in my life. The problem I have with them is that the cost of the products they have, sometimes, are way too high comparing them to the many other companies of Skincare.

I couldn't believe that the good options for the birthday gift were gone...I was hoping to order something with the gift but somehow it was not as good as before.

I placed an order which was dispatched the following day. Unfortunately after 10 days my parcel had not arrived. I contacted Sephora via messenger and they contacted the courier. 2 days later I received a message from Sephora saying they assumed the parcel had been lost and they had refunded me, the money was in my account on the same day. The following day my parcel arrived! I contacted the company and they replied on a Sunday afternoon asking if I wanted to keep the goods or return them. I wanted to keep them. They therefore sent me another invoice with a 10%discount. Special thanks to Susanne and Megan.

Order took a while to get dispatched, but the issue was with the partner seller, not Sephora. I contacted the customer service via webchat (very easy to find and get through to someone), and the agent immediately sorted the issue. Even the partner, Mashco, was quick at responding to my email. I am happy with my purchase.

arrived fast and loved the free samples!

Acquisto da SEPHORA, ovviamente sono una che acquisto tantissimo on Line perché non ho tempo da perdere. Mi arriva il pacco consegnato da Bartolini, ovviamente non nella confezioni ufficiale di SEPHORA , dentro non c’era la merce, sono riuscita a recuperare tramite Google il numero clienti, nell'app non si riesce a contattare l'assistenza al cliente, ho compilato un modulo e firmato, bisogna compilarlo a pugno e scannerizzare e inviare, dopo qualche giorno è stato risolto, la Seconda volta mi è arrivata una palette trucco rotta, ho chiamato l’assistenza al cliente e ho risolto con una assistente super disponibile ad aiutarmi , quindi direi molto soddisfatta.