SephoraReviews of sephora.com

Fino ad ora ho comprato da Sephora soprattutto per l'ampia scelta delle marche, e la facile reperibilità di alcuni brand stranieri. Ho speso tanti soldi ed i prodotti sono eccellenti, ma mai, dico mai, ho ricevuto in dono dei campioncini. Ultima spesa 200,00....niente! Nemmeno una cartina di profumo, giusto per dire:"Apprezziamo la tua fedeltà!". Al contrario, con un acquisto di 47,00 presso un'altra azienda, ho ricevuto 5 campioncini di cui una mini size. Cara Sephora, la mia recensione è una goccia in mezzo al mare, ma se dovessi riuscire ad acquistare i miei prodotti preferiti in altro modo, non sarai più minimamente considerata.

Il servizio di Sephora online è pessimo, ho fatto un ordine di 90€ e ho riscontrato diverse cose che secondo me non vanno bene, la prima è che non mi sono stati accreditati i punti sulla carta fedeltà, poi quando è arrivato il pacco di Sephora non c era traccia cioè c era quello che avevo ordinato ma nessuna traccia di Sephora, ne la bustina ne un bigliettino di ringraziamento davvero poco professionali mai più .

While I appreciate the birthday gift even though there is a $25 purchase requirement, the Dior fragrance birthday set is never available in either store in Birmingham. It’s not available online. You have until the end of your birthday month to redeem.

They never added my points on my account, the app didn't allow me to send them a message so they can help me, neither their WhatsApp every time I press to send them a message it doesn't open it doesn't work and they blocked my account, Sephora is very expensive and their app is extremely bad

I ordered a lipgloss recently and the app asked to pick 3 gifts. Only one of the gifts I picked was shipped. I don't understand the reason for the deception. If the gifts were not intended to be fulfilled, why promise it. I heard from another friend of similar experience. It appears deception is a standard practice at Sephora. This is a hoax and an enticement to just shop which is terrible.

I ordered a range of gift items on the 8th December. They arrived 8 days later so missed my opportunity to give them on a family visit. One if the items didn't arri e and was refunded. One of the items was sent damaged and the gift box ripped. There appears to be no easy way to speak to customer services. I won't use again.

I was a longtime Sephora customer when my online account was hacked and my credit card was used to purchase $500 worth of products. After my bank stopped payment I tried to contact Sephora’s main office but I could only leave a voicemail. I never got a call back from them. Next time I tried ordering something I was told that I owe them money and I have to pay that balance. The lady I talked to reassured me that she will straighten out the misunderstanding but that never happened. I am very dissapointed that Sephora mistreated me as a customer…not only was I a victim of fraud on their website but they wanted me to pay for the merchandize that somebody tried to steal in my name. I no longer shop there because of this. Be aware and don’t leave your account number on their website. It is not secure.

Whilst in Canada I needed a sunscreen and chose to order from Sephora as they included free samples with the order. My order arrived promptly - but without the samples! I contacted customer serviced and was told they had forgotten to include the samples in the parcel. When I asked if they could send them out separately they refused. I would not recommend this company at all.