SephoraReviews of sephora.com

I can't stress this enough but Sephora has to be the worst website I ever used. There's been multiple orders of mine that ended up being cancelled without any other reasons.

ho ordinato per ben 2 volte un prodotto sul sito, con una percentule di sconto. Soldi presi dalla carta ma il giorno seguente mi vengono riaccreditati perche il prodotto e' terminato. Tempo dopo approfitto di nuovo dell'offerta, stesso prodotto, acquisto andato a buon fine soldi detratti, ritiro in negozio il gg dopo. Vado in negozio e il prodotto non c'era quindi annullano la vendita e con il numero cod.prodotto per il ritiro, mi vengono riaccreditati di nuovo i soldi e negato il prodotto. che dite e' uno schifo oppure hanno il diritto di far perdere tempo e pazienza alle persone?! grazie

Never in your life use their online service

Left a review previously as my orders were not delivered to me and Sephora were refusing to help. They replied to my review asking for information and saying they would look in to the issue.. I received no further communication. I tried to log in to my account to talk to them only to be told they have closed my account and banned me!!! Absolutely disgusting service

Cannot believe how this company has gone down hill since Feel Unique was acquired by Sephora. I have been a loyal customer for years. Bought some DKNY Women perfume having used this brand for years. It had clearly "gone off" and there was no use by/manufacture date or serial number on it. Took weeks for Sephora customer service to respond and turns out the perfume was through a "concession" company they use so they had to contact them. Eventually after weeks they provided a return label. Weeks after the tracking shows they received the return I have still not had the refund. I have completed their web form multiple times and no response. There is no online chat facility and I cannot get past the chatbot on messenger. Been about 6 weeks now. I shopped with Feel Unique for years - will take my business to Look Fantastic in future. Customer service appalling

There shipping is horrible! I even paid the monthly fee for free 2 day shipping and would never come in a timely fashion. The last 3 orders took over two weeks to get. Then they don’t send the samples you ordered because “out of stock” probably because it’s taking over a week to ship it! They don’t even send any sample! Nothing at all. I’m done with Sephora.

Una cosa vergognosa ho ordinato il 15 e il pacco non è ancora arrivato. A causa di pessimo spedizione ho annullato un evidentemente importante. Gli ho scritto stessa risposta inutile .

Shop in der Hamburger Innenstadt ist nicht gerade kundenfreundlich!! Das Personal ist nur mit Privatgesprächen beschäftigt. Möchte man als Kunde eine Frage stellen, wird man total genervt angeschaut. Da leider vielerorts keine Preise angebracht sind, ist man als Kunde auf das Personal angewiesen..Doch die Damen haben kein Bock und als Antwort kommt dann " Joah, liegt irgendwo um die 40€" sagt man, dass man gerne den genauen Preis wissen würde, kommt als Antwort " Ist doch egal, ob 39€ oder 45€".. Sorry, so etwas geht gar nicht!!! Thema Sauberkeit, leere Tester und leere Regale, kann ich für Hamburg auch bestätigen! Schade, könnte ein super toller Shop sein.