SephoraReviews of sephora.com

Skickar ut om födelsedags gåva med en rabattkod som ej funkar, mailar kundcenter om felet på min beställning men får ingen födelsedagsgåva utan en ny rabattkod. Gör en ny beställning i hopp om att få min födelsedagsgåva , och får ett mail att min order annullerats, utan anledning och mina rabattkoder jag använt är borta.

Dear Sephora, Hope all is doing good, 2 days ago I passed to Sephora (le 15eme,paris),facing Lafayette, Unfortunately ,after i bought many items ,the alarm ring and 100% he's has the right to stop me ,unfortunately I had a parfum mark as a tester immediately he told me that the parfum is theft! For my lucky chance, the parfum wasn't available in the shop , And all my items were well invoice, But I lost my passport and i forget to took Mt parfum ,in lebanon and online they sell testers, no one can condemned me that I have a tester, And since immediately he told me that I'm a theft before making sure,I called rge police but they told me that I hove to come to the commune to take my info, and I wasn't on time! So I came today to pick up my passport and parfum,the lady told me in an aggressive way that that the parfum they took even it is not from there shop but it is a tester, So before contacting my advocate I'm asking to return back my parfum or I will open an investigation and condemned you for slandered me and accused me as a theft before making sure. My number is 0032480666766,and before treating your customer in a very insulting way ,me as farah I'm Lebanese with 2 masters degree from American University and currently studying a doctorate degree,I'm telling you that for my profile o don't accept beside people to treat me that way,so before raising an invasion on sephora,I'm asking to return back my chanel nbr5 ,and tell the lady that your not responsible from were my parfum and your not the advocate of chanel lebanon and I will condemned you regarding how you talked to me,it is mine and I need it back I'm waiting your response, Appreciate your understanding, Regards, Farah houlayhel This email is written 1 week ago and no response and I called them for more than half an hour after that a lady told me that they will refer to me and no one called me,and many more emails sent.

Ich warte seit November 2023 auf meine Rückerstattung!! Immer wird nur gesagt dass es bei der Buchhaltung ist!!!!!!!! Ich will mein Geld??? Die Ware ist bei euch! Unverschämt

website not working properly, pages don't load. on top of all of this my 5£ reward DISAPPEARED although I've not made a purchase (was meant to be valid until 20 May, I checked). totally useless and now I know to no never shop here.

Vergognosi , reso effettuato due mesi fa e ancora nessun rimborso ricevuto. Evitate di acquistare online su questo sito, é il peggior e-commerce che mi sia capitato in tanti anni di acquisti online

Lassen es nicht zu Produkte über bestimmte Versandarten zu bestellen, geben aber keine Hinweise darauf. Erst nach dem Installieren der Handy-App und einfügen eines anderen Produkts in den Warenkorb wurde darauf aufmerksam gemacht. Mögliche absichtliche Irreführung des Kunden? Sehr enttäuschend! Schade! In Zukunft werde ich weiterhin auf die Konkurrenz setzen.

I ordered a gift voucher for a friend's daughter's 18th birthday. That was three weeks ago, and she still hasn't received it. I have contacted Customer Care three times and heard nothing back. I will be contacting the Ombudsman about this.

Ho fatto un ordine da 100 euro, ho aperto il pacco (che ho aspettato una settimana) e un prodotto è totalmente distrutto (cosa anche pericolosa perchè era di vetro). Scrivo all'assistenza e non fanno altro che mandarmi risposte preimpostate dicendo che mi avrebbero ridato un buono da spendere ONLINE della metà del valore del prodotto distrutto (quindi avrei dovuto pagare la spedizione se avessi voluto acquistare dal sito); oppure per ricevere l'intero rimborso avrei dovuto arrangiarmi per la spedizione. Una cosa del genere per me è veramente grave. Non bastava il disagio nel ricevere il mio regalo di compleanno totalmente distrutto, ma ho trovato un disagio 10 volte maggiore nella strategia risolutiva dell'azienda.