SephoraReviews of sephora.com

Always love shopping here. Their product is easy to find and the app makes life easier. I can go back and found products I purchase in the past as well as my color is match.

I’ve ordered from Sephora for years, and never had any issues. Quick shipping and good products. This time I received my order with 2 of the products torn open and a concealer missing from one of the boxes. I contacted customer service on chat and the session froze both times before getting the issue resolved. I figured I’d have trouble getting them replaced, but received an email almost immediately stating that my replacement order (free of charge and with extra samples) was already being processed. Great to find a company with good customer service, even online!

I simply loved my first experience in Sephora Canada at Bayshore Mall. It’s all because of the sales lady named ‘Samantha’ short ‘Sam’ who assisted me in the perfume section. She made my shopping experience really pleasant and fulfilling. I ended up buying way more than I budget as I enjoyed her authenticity and positive welcoming attitude. I have always loved Sephora in Dubai and here in Canada I think I’ll love it more. Thanks Sam! Keep up the good work!

Shopped many years at Sephora retail store, and this is my go to place to purchase products like Sunday Riley, Dior, Clarins, Armani, La Mer and more. I recently switched to ordering online. Overall experiences were good but my shipment got delayed and arrived one week after placing the order. Perhaps because of the weather or wild fire spreading? Anyway, I am a loyal customer here and often has wonderful experiences shopping in their physical stores. If they keep up a great service and product selection, I will maintain my five star reviews for them. Good surprise that they start accepting the Insider points as credit. Awesome!

I had recently moved into a new apartment complex and was awaiting my order from Sephora.com. I have never had any issues with online ordering but this latest order was lost (not in the front office nor in my mailbox). I checked both places and even around the building for three days in a row, multiple times in hopes it would magically appear. Feeling hopeless I reached out to customer service and they were able to resend my order without any extra cost. I am so pleased by this, it really shows how much the company values it’s customers. I will continue to purchase my products exclusively from Sephora.

This company has everything I ever want. I've been using sephora for years and I haven't looked back even once!

Love Sephora forever! I always get excited when visiting their store and even better shopping online, as they recently offer rewards credit! My new find is Fenty Beauty Foundation and Moon Juice Super You supplement. Really amazing products, always great service and overall fun shopping experience! Also, I learned my lesson buying some La Mer products from another retailer kalista-beauty.com at a lower price, and later found out it is fake products, and La Mer confirmed only Sephora and high-end stores are authorized to sell. So I will always stick with Sephora who can guarantee great beautiful skin and reliable products for me!

My Sephora experience has been online only, placing orders. I've ordered 3 separate times from Sephora's website, this last order having 9 items. I've never had an order come later than promised. The emails they send for you to track your order have always been accurate for me. (UPS) I've always received exactly what I ordered as well. Fresh, and packaged well. I was surprised to hear others had negative experiences shopping online with Sephora...5 stars from me!