SephoraReviews of sephora.com

I had a very disappointing experience at the Sephora location in Plaza Portal San Ángel, Mexico City. My friend and I were simply browsing products and clearly intended to make a purchase. While we were looking around, an employee walked past us, gave us an uncomfortable look, and appeared to be watching us very closely. We then heard her speaking through her radio and saying something along the lines of, “Yes, I’m already watching her here.” After that, we felt like we were being followed throughout the store as if we were suspected of stealing, despite doing nothing inappropriate. The situation was extremely uncomfortable, embarrassing, and made us feel unwelcome as customers. We understand that loss prevention is part of retail, but no customer should feel singled out, profiled, or judged without reason. We entered the store with the intention of shopping, yet the treatment we received made us feel distrusted from the moment we started looking at products. This experience negatively affected our visit and left a very poor impression of the store. I hope management addresses this issue and ensures that all customers are treated with respect, professionalism, and courtesy.

Unbelievably poor customer service, quite honestly the worst customer service I've ever had the misfortune to encounter, constantly ignored my emails and messages, only time they responded was after opening a Paypal case, then had to open a second Paypal case to recover next day postage cost as order arrived four days late and again they'd been ignoring my messages but again miraculously responded once I'd opened the second Paypal case. They'll never see another penny from me and this was my first order too, Companies like these absolutely deserve to fail when they treat their customers with such utter contempt.

Zamowilam przez inernet karte podarunkowa i zestaw prezentowy. Kosmetyki z zestawu i karta przyszly niezapakowane, wrzucone luzem do duzego pudla. Calosc absolutnie nie nadawala sie na prezent. Ponadto zaden z podanych na stronie internetowej telefonow do kontaktu nie odpowiada. Jestem rozczrowana zakupami i traktowaniem klienta. Nie polecam sklepu Sephora

I am extremely disappointed with Sephora UK's customer service. My complaint was never properly investigated. Instead, I was simply sent to a store, where the manager dismissed my concerns without carrying out any meaningful assessment of the product. Being told that he "believes" the perfume is not faulty is not a satisfactory response when the issue is clearly the fragrance's poor longevity, not the spray mechanism. I spent £107 on a premium perfume and expected premium customer service. Instead, I wasted my time, money, and effort, only to have my complaint dismissed without evidence or any genuine attempt to resolve the issue. This experience has completely undermined my confidence in both Sephora and the Rabanne brand. I will not be purchasing from Sephora again, and I would not recommend either the retailer or this fragrance based on the way this complaint has been handled.

Very bad service! I placed an online order, and after completing the payment, one item was removed from my order. The order was for that item only! I then tried to place the same order using my mother’s phone, but it only allowed Click & Collect—delivery was no longer available. When I tried to choose a collection location, there were no available pickup points. This is completely unacceptable. To make matters worse, I called customer service and spoke with a representative named Philistine. She put me on hold and then disconnected the call without ever coming back. Overall, this was a very frustrating and unprofessional experience. I expected much better service.

My wife purchased a sampler kit for me on my birthday. We spent several weeks testing 15 different fragrances and finally selected one. Wouldn’t you know it, the 1.7oz size is no longer being carried by Sephora just 6 weeks later. The store would not call me back after 2 days of calling. Online simply said that I was out of luck. I offered to pay the difference to purchase a larger size and was told “NO”. I offered to pay the difference to get 2 of the smaller bottles to be told “NO”. I ask if they could send me fresh samples if I had to start looking again and they said “NO”. The store would not call back and online told me no to all three options I presented to resolve the issue. Beware of bad service and no customer appreciation. Image is of the end of the chat.

This is the shadiest beauty company. Items are always missing from online orders. Customer service is unbearable and credits points to your rewards balance instead of refunds.

MI reco in uno dei loro negozi per acquistare un fondotinta e la commessa insiste per farmene provare un altro. Apre la confezione e rovescia il fondotinta sui miei vestiti e sulla mia borsa in pelle. Presa dal panico cerca di pulirmi con un prodotto a base alcol peggiorando la situazione e macchiando irrimediabilemente la borsa. Dopo mille insistenze la responsabile del negozio mi dice che verrà aperta una pratica con la loro assicurazione...Da lì spariti! In negozio mi rimandano all'assistenza clienti che mi rimanda al negozio. Mi forniscono una PEC a cui scrivere e in 4 mesi non ottengo nessuna risposta. A loro sicuramente non interesserà, ma hanno perso una cliente.