SentrySafeReviews of sentrysafe.com

Ticket Reference # 241113-001933 Wish I could leave a review less than 1 star. I have an FHW-40100. I went to open the other day and the button to open no longer functions so the safe is now locked shut. The safe was in new condition and is stored in a temp controlled, dry environment. It is not used frequently enough to cause it to be worn out. I contacted Sentry and they told me there is nothing they can do, and I will have to force it open. They are not willing to compensate me or replace based on 1 year warranty being past. Horrible safe and horrible customer service.

We received the safe after spending over $800. It was missing the battery compartment it's been unusable since purchase. After a few phone calls and several emails I still have no resolution I've not been informed if they even intend to send the $4.00 battery case or not. The service and support is non existent. To use the safe I will have to drive a 90k return journey to buy a battery holder from JayCar and wire it to the terminals myself it seems so I can use the safe I paid a lot of money for this safe from Officeworks. I even tried emailing other countries with no response. I surely wish I purchased a different safe I cannot review something I cannot use brand new as delivered. Not happy at all.

We have only used this safe a few times. Now we can't get in. We were told to replace the batteries. Something I already did several times. I already did as they suggested and used NEW NAME BRAND (Duracell) alkaline batteries, they don't expire until Mar 2034. That didn't work. I was instructed to hit it with a hammer or rubber mallet. All that did was dent the safe. The retrieval of my items is time sensitive, so I now have to hire a locksmith to break into the safe. This safe is only 13 months old.

just filled a form in to get the factory reset code just hope they dont send me 777777/0000 as they dont work just want to no is theses the codes or code that is sent thank you

Recently purchased a SentrySafe for our home; we've been very pleased! The size is just right for our needs and it's very easy to operate. Having an online account (via registering the safe) allows retrieval of your combination and/or key code should either one ever get misplaced/forgotten. Thankfully, the full scope of the safe's protective capabilities have yet to be tested (we haven't had a fire, thank goodness) with us. However, I have full confidence that our SentrySafe will keep our sensitive/stored items protected in case of the unforseen.

We recently received a SentrySafe and within a couple of months, the key jammed up, and we've had trouble unlocking and locking it. When we reached out to SentrySafe, they were able to provide some customer service and a kind coupon to compensate for our difficulty, but the coupon was for products that were only really in the $100-$500 price range. Overall, the customer service rep was friendly and helpful, but the customer service could have been better if they had offered more direct advice.

I purchased a Sentry Safe. I never could get the door to open. I called Sentry within 2 weeks of the purchase and they refused to honor the warranty. I could not even manage to get the door open. Clearly that is a manufacturing issue. I cannot believe the way I was treated. Worst $80+ I have ever spent.