SentrySafeReviews of sentrysafe.com

After 10 years of ownership, my digital Sentry Safe would not open after trying all the self-help troubleshooting provided in the manual and found online. I called customer support and received a new digital pad and battery drawer in just a few days which solved the problem. I am very pleased with the help MasterLock/Sentry provided in resolving my issue.

WARNING Do not purchase from this company. I ordered keys that never came so I asked for my money back. They cancelled my order and still won't issue a refund. They are theives. Customer service says, oh sorry for the delay. You'll have your refund in 24 hrs. That was ages ago. Now they won't even answer my emails. They along with master lock and Yale work under the company FBIN Securities Brands. Don't waste your money. Go elsewhere.

Purchased a biometric gun safe. Unit is faulty arrived without a reset button installed on the inside. As a result it it impossible to reset the factory 4-6 digit combination. The listed in the user manual is Not the one this particular unit is programmed to recognize. It is also impossible to program the safe for the biometric function. I contacted SentrySafe with a complaint and photograph of the missing reset button and have gotten ZERO reply. Safe was ordered online and the retailer has informed me it is between me and the manufacturer as it is a warranty claim.

I just bought my home safe and unpacked it. It worked great right out of the box, then in the process of moving it to the desired location, I put the papers inside with the combo and my arm moved the tumbler. Customer service got me right back in business, very courteous and quick. The great product is matched by your great service. Thank you!!!!

I’ve had a SentrySafe stored indoors in a climate-controlled environment its entire life, with desiccant inside and regular opening as recommended. Despite that, the back of the safe is severely corroded, the coating is flaking off, and even a structural foot/plug has detached. When I contacted support, I was told this is “normal,” even comparing it to a car breaking down, and that there was no way to escalate the issue. I understand products age, but I would not expect internal corrosion to progress to visible exterior failure and structural components coming off—especially with proper care. Sharing this so others are aware, and hoping someone from SentrySafe can review this more seriously.

They are the same as Masterlock, useless cheap stuff at high prices and no service whatsoever.

I bought the 403.00 sentry safe from Lowe’s 130lbs 2 cubic feet today. Brought my oldest boy with me and drove 15 miles to pick it up. Haul it in the house using a hand truck as I’m 50 cleared a space. Anyway buy Duracell batteries put it in and I could tell by how difficult the handle was to turn that something was wrong. The bars would not engage. Stickers on the safe saying call customer service they can help before returning. I called technical support and all he says is what’s the expiration date in the batteries I’m like I just bought them and there Duracell I bought two packs extra and they expire in 2037 put in second brand new pair and they safe handle is hard to move and doesn’t open. After that he says well problem is you bought Duracell batteries at the dollar general I said look man the lights are all working and the batteries are good. He says well batteries are 90% of it so if the batteries don’t work and their Duracell take it back. That’s all there technical support has is batteries! I mean this wasn’t the cheap safe a 400.00 safe and it can’t open I mean this isn’t super technical equipment here. Needless to say took at back to Lowe’s entire transaction from purchase to return 3hrs and 30 miles of driving to return the safe. I will NEVER EVER RECOMMEND buying one of their safes as far as I’m concerned they are garbage. Lady asks at return you want another NOPE gimme my money not buying by a sentry or affiliate ever AGAIN! What a disappointment I understand problems happen but these safes are not like watches and are not easy to move so you would think they could up their quality especially something that someone buys for a lifetime and with the name of sentry they are clearly riding off! Not to mention all technical service has is recommending Duracell batteries that already tells me you know your product is crap! Gonna buy elsewhere great job keep it up your competition loves it!

Chronic issues getting the damn thing open. Terrible suport. Glitchy unit that causes nothing but inconvenience. They should be paying me to own this piece of garbage. I just had to call a locksmith and sentry safe refuses to replace the safe. Hahahahhahahahaha what a scam I never saw anything this janky before in my life.