Jean-Pierre R.
No labels on products
Food products must be marked at least with their name, not to mention legal requirements for contents and country of origin
Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.
Sensibus (sensibus.com) has 318 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jean-Pierre R.
Food products must be marked at least with their name, not to mention legal requirements for contents and country of origin
Dale L.
The perishable blue cheese I ordered was delivered on 9/19 and had a ship date of 9/14. The shipping fee I paid was high and I assume it was because the goods were perishable. I expected to receive this at my business address w/in a day or two at the very latest. Had this happened all would be fine, but this did not happen. The cheese was stinking blob when I opened the package, as the cold packs had long since expired. The cheese was not adequately packed in the box (barely a handful of packing straw), so it had clearly been bouncing around in the box during the entire shipping process. Given this experience, I will not be ordering from this seller again, This is disappointing as they have an interesting selection, but when it arrives in horrible condition there is no point.
Response from SensibusSep 22, 2016
Dear Customer We understand your frustration with this order and offer our sincere apologies. Unfortunately, the delays caused by our shipper were out of our hands. It is our policy to ship all perishable items next day to ensure they arrive in good condition. Occasionally the courier encounters unforeseen issues as was the case here. Again, we apologize for the inconvenience.
Casey S.
When I contacted the first person's excuse was read the fine print it wasn't their problem extremely poor response . Unlikely that I would but you someone that did that to me again
eileen M.
Unfortunately, although I paid for overnight service and was "guaranteed" the product would arrive at a particular time, it was delivered 8 hours later. Any packing to preserve the product failed as the cheese was warm and a bit "slimy" for lack of better term. The pastas (ravioli) were defrosted and cracked so when cooked the contents spilled into the simmering water. Needless to say, we couldn't/wouldn't serve this to our guests. Thank goodness, I had a back up. Very disappointed and would not order again.
Pasta G.
Had 2 types of Ravioli from "the oldest Stuffed pasta"company in Itially! Very DISAPPOINTED with the flavor of both Ravioli! Minimal flavor at best, flavorless is more descriptive! Had 1 round of communication with Sensibus, which didn't seem to care that their product SUCKED! Needless to say, my business is going elsewhere!
Joseph
Your pictures give an impression of one thing and the reality of your purchase is totally different. The picture of the Stilton cheese was of a wheel cut in half , giving the impression of a small wheel that is cut in half for a portion, the reality is you get less than a quarter of the wheel with the purchase of a double order ! very deceptive practice ! Then when I asked I was told to bad, that's the way it is ! and it's my fault for ordering a single piece of cheese instead of two separate cheeses? so needless to say I'm very disappointed in my purchase and will not come back to this vendor!
Response from SensibusDec 31, 2015
Dear Joseph, As explained when you first contacted us about this issue, the size of the products are listed directly next to their prices on the website. When multiple units are added for cheeses, you as the customer have the option to select “whole piece” or “multiple piece” which indicates to our staff how you want the order to be packed. In the case of your purchase, while you ordered 2 pieces, you left the cut preference as “whole piece” and therefore, we sent a 16 ounce piece of Stilton rather than two 8 ounces pieces – which corresponds to what was ordered. We apologize that this was not clear to you when you placed the original order and hope that we have sufficiently explained how to order the products to your liking with your next purchase. Have a Happy New Year, Sensibus.com