Senix ToolsReviews of senixtools.com

I have to agree with other reviewers regarding Senix customer service. You see, there are only two forms of customer service in the world : 1) The run-around and 2) Instant. Senix tools is among the 99% that practice #1. We ordered a small TL4QL cultivator thru Amazon. Set it up per directions and it ran fine for 30 seconds before stopping with the throttle held wide open. It appears to be a mechanical issue with the clutch or gearing. The blades slow down first, then engine stops. This problem is very repeatable. Six emails to Senix requesting advice have been ignored. Attempts to register the product failed because their website doesn't work. Amazon is no help either because Senix is a third party source and we're told to go thru Senix. I imagine some Senix tools are useful, just be prepared to fix them yourself.

I purchased a Senix lawn mower, but when it needed warranty service, the customer care team completely abandoned me. They keep sending the exact same generic, copied-and-pasted replies blaming Briggs & Stratton for delays. I bought a Senix product, not a standalone engine. Any communication issues between Senix and their engine supplier should be handled between them .The burden and the massive delays should not be forced onto the paying customer. Forcing a customer to go without a working mower during mowing season while two companies pass the buck back and forth is terrible customer service. Avoid this brand if you expect them to stand behind what they sell. They will take your money and then make their supply chain issues your problem.

Love their brushless drill and driver. Just wish they had a bigger battery instead of the 2 amp

BOUGHT A SENIX CHAIN SAW 12 AMP CORDED- Very first use , chain kept slipping off the bar. tensioner wont keep the chain in place . tried miltiple times to cut -30 seconds into the cut, tensioner get lose chain slips off . this is my most disappointing purchase . Bought it bcz of price but, what a disappointment and headache. been trying to reach someone vis the contact number - no answer as yet.

If I could rate them a zero I would. I should’ve read the reviews before I purchased anything from this company because I’m having the same issue that it seems most everyone else. There is zero communication from this company. I have sent emails. I have left voicemails and I have received no response. I used the lawnmower one season and now it’s broken and it’s still under warranty, but I can’t get anyone to answer my voicemail or email to know how to file a warranty claim. There has gotta be a way to get through to this company; otherwise , they should not be selling any of their products at all. Somebody needs to shut them down. My next step is to file a complaint with the consumer protection agency . I know it’ll be a waste of time with the Better Business Bureau. I would you like to know if anyone else out there has been able to talk to anyone at all at this company?

Lawnmower wheel broke first cut. Called/ emailed customer service eight times with no response

I bought senix 20v trimmer cordless last year and started using 2 months ago. At beginning it was pretty good which is brand new but after a month later the trimmer starts slower trimming then the trimmer head falls off. I reinstall back and able to use but not as strong as when I started using. Two weeks later I was going to use after fully charged battery plug in the trimmer totally not working anymore! I tried to use many times after cleaning around the trimmer head but it not working. I tried to call but nobody answered then left messages and waiting for response but a week went by nobody from senix call back. I emailed twice but three weeks passed no reply from senix. I have very bad experience with their products and services. I will never buy their products again.

Bought a lawnmower for $600 a year ago from 3rd party seller. The battery died. They ask for a video pf charging the battery and inserting it. She daid your battery is dead. We will be sending you another one. Stop responding to emails and have my number blocked from company. This place was sold to scamjer forieghnets last year and they DO NOT honor warerntees. They will just ghost you. Never buy a Senix product. You will be stuck with a non working item in less than a year. With zero help from the so called SENIX CUSTOMER SRTVICE