SeneReviews of senestudio.com

There is no way Sene will stay in business with this business model. It’s the absolute worst and not sustainable. They make decent clothes and then sell them how people don’t want to buy. I ordered a suit and 2 camp shirts. I’m 4+ months in and have 1 camp shirt now that finally fits and the other has been “in production” forever. The initial fit on the suit was so bad and I was having such a bad experience with a simple shirt remake I just returned it. Customer support seems overwhelmed and is slow to respond and resolve issues. Worst consumer shopping experience ever. By a mile. Can’t say enough bad things. I’d give them zero stars if I could. Just so bad.

The jeans they sent me were of inferior quality, and the fit was nowhere near what I expected. I asked for a refund and was told, "Sure, no problem." I sent the jeans back according to the instructions, and after weeks of hearing nothing, I contacted customer service about the return. Their response was that they never received the jeans back, and now it is too late for a refund. This company is a complete scam and should be shut down.

After receiving baggy pants, two sizes too big, I took pics, followed their procedure, and received a second pair that's even worse. They're so big, they literally fall down to my ankles when I put them on. I've called 3 times to get a return label, and a kindly voice tells me they can't respond now and to call later. (They do have excellent hold music.) Obviously, they have no intention of honoring their promises. I don't think this is a real company.

most ridiculous company I've come across. Told the "stylist" about what I like, dimension details of my jacket that fits me well, then 1st suit arrived. 3 sizes off. Sent them pics, told them what's wrong. They then sent 2nd suit. way small and left and right shoulder widths were different. Complained again, they remade another, etc.. this continued about 7 times. Each time it got worse. The problem is they don't listen to what you tell them. Just straight ignore your comments. The person who responds to you via email and the person who decides the design details have basically zero communication. Total waste of money. i hope they continue this practice and bankrupt soon

They have a double request requirement for getting a return label sent out, even though they state they are very open to fixes and returns. I requested in written email that I'd like a return label. Suit needed adjustments but it also has no liner and looks cheap when taken off. They evidently decided to not send the shipping label, but opted to instead, require that I reach out an additional time to request the label. Later they said they refuse the return and they also refused to tailor the garment, so it has basically sat in the bag it came in. Big buyer beware with these guys and their company values seem to not align with what I find important in businesses I give my money and time to.

I purchased a jacket and pants from you all with the hopes of falling in love. Sadly, that was far from the case. I understand that the sample sale items are sold "as is," but I was of the understanding that they are also "matched to the closest standard size." I ordered a Sample Soho FlexTech Blazer - Charcoal - Charcoal / 40 and Sample Soho FlexTech Pants - Charcoal - Charcoal / 34 / 30. I was admittedly nervous about the pants (I typically wear a 32, but the 34 was all that was available. These actually turned out great! They're a little large in the waist, but with a belt and a tucked in shirt, I have no problem with them. The jacket is a completely different story. A standard size 40 jacket fits me just right - sleeves, chest, length...perfect. However, the "size 40" I received seems fit for a child. The chest is tiny, the length is barely over my waist, and the sleeves come about half way down my forearms. This is unacceptable, and whomever rated this jacket as a size 40 should be ashamed.

Aug 7, 2023 Order the suit - and received confirmation Aug 24, 2023 Suit not arrived - sent requests for update - email said production finished and it's onto the fulfillment center. Expect to ship in 1 week at the latest. No update on the actual tracking site. Sept 4 - Not arrived. Another request. Says it is stuck in the customs for inspection and it will ship within a week. No update on the actual tracking site Sept 11 - Still not received. I had told them in the beginning I needed last Friday for the event this weekend.

This product is not as advertised in anyway. I saw the ads and decided to take the leap based primarily on the 30-day return policy. 1.) I ordered the suit 4 weeks before a wedding I needed to attend, which should fit their wait times, but the suit did not arrive in time and took an extra week. 2.) The suit fit horribly. I am able to buy most clothes off the rack so I expected it to not be a big deal. 3.) I initiated the return online and had to wait two days to get the form to send in the faulty suit. I returned the suit about 10 days later and they claimed that I did not return it in the 30-day window. With most purchases I make, the return must be started within the necessary window, not the completed shipping of the product back to the manufacturer. Their policy apparently is 30 days from the delivery (a week later than advertised) of the product (a poor-fitting suit). They suggested I get a tailor to make the necessary adjustments. Let me say that again, the suit company that claims to be able to design a custom suit based on a survey told me to get a tailor to fix their bad product. So in summary, bad product, bad customer service, and I suggest everyone stays away from this horrible product.