SendFoxReviews of sendfox.com

I started using Sendfox for one Email campaign. They just blocked my Account, and customer Support answered, "We recommend you find another tool that better suits your needs at this time." No Idea why, but so I move on... Update: Thanks I already found another email marketing service. Just for your information, I have been using Sumo's service for 5 years. One of your employees then recommended to me using sendfox. The experience was unfortunately very bad. Also, your reasoning that I operated affiliate marketing is not even true. bye bye

They banned me without warning within 20 minutes of creating my first account. Why? Because i had a few emails bounce. If i had known this would be an issue i would have checked and cleaned my list. I replied to them asking for another chance after i clean my list, and they did not reply back. 30% of my revenue comes form email marketing and I cant find a good service as of late. I am about to go out of business and just wish i could have the real support i need right now from a tech company, JUST ONCE! But nope, they never care about you or your livelihood. I may be getting evicted, and sendfox allowing me to use my account again WOULD prevent me from becoming homeless. All i ask is maybe if you see this you will reach out and reconsider allowing me to use the service.

Sendfox only sends to 10% of your list, saying it's optimizing them for your benefit. It's not a benefit, and it is a waste of time and effort. The comments below do not help. It is a bait and switch tactic. No where does it state on any of their purchasing features that it will restrict your emails to 10% or obviously one wouldn't purchase it.

I was hoping to move across from MailChimp to SendFox and save some $$. Unfortunately, I just wasted a lot of time and money. From day one I wasn't happy with SendFox, but it had a good rating and was cheap. So, I tried to stick with it and give it ago. The finial straw was this weekend, when it took a couple of hours to draft a newsletter and I sent it to a friend to check and for them to add their content etc. The email was blocked and I was locked out of my account. Waited a couple of days for a response and was told "the reason you were banned is because you had really high spam score on the campaign you created" & "all the campaigns you send had a really high bounce rate". There was no warning, they just banned my account and deleted my campaign, no chance to edit it or anything (hours wasted). Compared to MailChimp the bounced is a lot higher with SendFox and more often than not, they go straight to junk. Honestly, don't waste your time and pay a bit more for a better product and service.

I tried switching my list of 19,000+ from MailChimp to SendFox. I have a simple RSS feed email that I send out each week. First issue, when importing my list from MailChimp, there were random numbers put into the First Name column. I had no way to delete them in bulk, so I contacted tech support. The tech couldn't delete them either, and couldn't even delete the list so I could try uploading again. It was Friday evening and he said only the developers could handle the fix, so I had to wait until Monday. Didn't hear back from him until Tuesday. Second issue, when I tried to set up the Smart Campaign to send each Sunday, there were no instructions on how to format the email template. Turns out that's because there's no way to format it! I was stuck with their terrible format that looks like a 90s-style email. In order to format the email, I would have to do so manually each week. Their Smart Campaign isn't so smart... I cancelled my license and tried to cancel my Empire Add-On. They refunded my license, but told me I was past the 3-day refund time for the Add-On. The only reason I was past that time was because I had to wait four days for their developers to fix the list, yet they still refused to issue a refund for the add-on. I ran a charge back with my card company instead. It was only $10, but still, there's no way they deserve even a dollar for their crappy service and junk email template. JUNE 9TH UPDATE: I received an email from SendFox asking if I would take down this review: "I noticed you left a 1 star review in TrustPilot about this. If I request to have your $10 refunded back to you would you retract the TrustPilot review?" First, I already got my $10 refund through the charge back. Second, it's nice to know you try to pay people off in order to keep the bad reviews to a minimum.

Oh good news for you, that's great, you will be able to meet things in your expectations thanks

I have tried by all means to obtain the essence of Sendfox in a self-taught way in order not to disturb the helpdesk repeatedly.  After two intermittent months of personal effort I have concluded that Sendfox is a scam due to the incompleteness of its configuration since it fails too much and should not be done if it is released under the excuse of being cheap. Finally I took the trouble to get help from the support service and also another fisaco, After all these vicissitudes they deny me the refund of the 50 $. Judge for yourself ... Do not be fooled. Cheap is expensive. I do not recommend it. And also they do not return your money.

I paid for a Lifetime account and after i sent a few e-mails the sendfox team closed my account because i sent "affiliate emails". In fact the e-mails was sent from one domain to another and both domains are mine. The considered that my emails were spam. The ugly part is that my list of subscribers is now gone. Over 9000 subscribers which i can not recover anymore because the sendfox.com team was not able to ask me before they closed my account instantly.