Send FlowersReviews of sendflowers.com

This company is a scam, Do not ever try ordering or use your credit card. No merchandise received or delivered to the recipient. Once you clicked payment, there's no way to refund your money anymore. Unable to reach the merchant. WARNING ⚠️! It's a scam!

Absolute garbage. Failed to deliver Valentine's flowers then said they will deliver them as soon as they have time. Do not, under any circumstances, trust this rinky dink scam shop with your flower needs. Seriously. Run in the opposite direction.

I give my highest recommendation against this flower company. Ruined what should have been a fantastic Valentine’s Day, when I upgraded the flowers and paid an extra delivery fee. Use at you own risk!

Photos on website do not represent the bouquet’s received at all. Quality, quantity and color is abysmal, total scam. Better off buying gas station flowers.

Misleading dishonest foreigner con artists. First became a victim of their scam on my birthday, then again yesterday for Valentine’s Day. Price gouging, false advertising, and typical bait and switch tactics. Their customer service does not speak fluent English. It took a painful 17 minute phone call just to confirm they had the correct delivery address (this is before I received an arrangement that was not what was advertised/ordered.) The agent I dealt with could hardly speak or understand English. I had difficulty understanding her as well. I had to use the phonetic alphabet to spell the shipping address 5 TIMES. She kept reading it back getting it wrong 🤦🏻‍♀️ After a ‘mini version’ of my arrangement arrived with only 3 roses, my mother called to complain. The picture on their website shows at least 6 roses! That is a significant difference - especially since my mom ordered a premium arrangement. They advertise satisfaction guaranteed on their website. Their measly 25% refund offer to my mother is laughable and insulting. I wonder what a premium arrangement even looks! We have been shafted by this company every time. My birthday flowers arrived in July dying and did not resemble the picture on the website. Send flowers.com sent a replacement arrangement for birthday flowers that still did not come close to what was advertised on their website. The only positive thing about the replacement arrangement - they weren’t dying! Fast forward to Valentine’s Day, they ripped us off AGAIN. Inferior product, one of 3 roses dying, item received does not match description on the website or what my mother ordered and paid for. If they don’t fully refund us for yet another INTENTIONAL RIP-OFF, this is getting disputed with our credit card company. I’m also showing my local reputable florist who delivered the flowers what was ordered and what was received. Any reputable florist would not deal with this shady company. What you order v. what is delivered is subpar. If there is a breakdown in communication, it cannot possibly be due to my local florists (sendflowers.com refers to my local florist as an ‘affiliate’.) With 770 reviews for sendflowers.com on trustpilot.com, nearly all reviews are negative with the exact same issues we have experienced. The problem lies with sendflowers.com. Sendflowers.com - constantly ripping off senders, disappointing senders and recipients, on holidays and special occasions, year after year. What a shame! Never again. Stay far away. Update - on 02/14 I spoke with another customer service rep who struggled to speak English and I struggled to understand her. I requested to speak to a representative who could speak English. The agent told me nobody else was available. The agent again embarrassed me by offering a 30% discount after offering a 25% discount to my mother. CS also offered to send a replacement arrangement... last time the replacement that was sent was not what was ordered. I insisted a full refund and explained I’ll simply file a claim with our CC company. After pulling teeth I was told we will be fully refunded. We will see. With their documented history of failing to issue promised refunds, I won’t hold my breath.

Normally I would give 0 stars but it’s not possible! Absolutely a disaster to make an order with them!! No delivery - nobody available and they don’t pay back the money! Don’t order with them!

The worst mistake I ever made, the company sent the wrong (cheaper) flowers than what I chose. Customer service is awful, I tried to work with them but it’s a scam, Do not trust this company. I called my credit card company no way they keeping my money

So my entire order was meant for Valentines day. 1st of all, I was sent an email saying my flowers were delivered however it was on the absolute WRONG day. 2nd, when I get here to the reviews, everyone is saying all this negative stuff. I can't be sure if my flowers arrived or not without ruining the surprise....I guess I'll request a refund. Idk what else to do.